Resident Care Coordinator

A. EDUCATION

It is preferred that the RCC holds a current, unencumbered license to practice as a nurse in this state. It is preferred that the RCC has advanced education in nursing management administration, geriatric nursing and rehabilitation. It is preferred that the RCC received a nursing degree from an accredited nursing program, college or university. It is required that the RCC holds a current CPR certification. CORE Training is preferred.

B. EXPERIENCE

It is required that the RCC has three years experience in long-term care and/or in an assisted living community, with a proven success in a supervisory position, competence in meeting performance standards related, with at least two years experience implementing total resident care and care planning. It is preferred that the RCC has two years experience supervising others in a hospital, long term care facility or other health care institution.

C. SKILLS REQUIRED

Problem Solving : Identifies and resolves problems in a timely manner, gathering and analyzing information to develop alternative solutions both alone and with groups. Customer Service : Manages difficult or emotional resident, family member, and employee situations, responding promptly to their request for service and assistance, while soliciting feedback to improve service ensuring that commitments are met. Interpersonal : Focuses on solving conflict and not blaming. Maintains confidentiality. Listens to other without interrupting and keeps emotions under control. Remains open to others ideas and tries new things. Oral Communication : Speaks clearly and persuasively in positive or negative situations. Listens carefully and gets clarification. Responds well to questions. Team Work : Balances team and individual responsibilities, exhibiting objectivity and openness to others views. Contributes to building a positive team spirit. Planning and Time Utilization : Consistently plans/coordinates work to achieve maximum productivity and efficient without sacrificing quality, accuracy and customer service. Meets deadlines in completing job assignments and special projects. Computer Skills : Literate in Word and Excel, as well as preferred skills in Outlook. Written Skills : Writes clearly and informatively; edits work for spelling and grammar; present numerical data effectively; and is able to read and interpret written information. IV. DUTIES AND RESPONSIBILITIES The duties and responsibilities of the RCC include overall planning, organizing, developing and directing the overall operation of the Resident Services Department in accordance with current existing federal, state, and local standards, as well as in accordance with the established policies and procedures at the Community, to maximize fulfilling the care-giving needs of residents who reside at the Community. The person holding this position is delegated the responsibility of carrying out the assigned duties and responsibilities. The duties also include providing direct care to residents in the assisted living community under the direction of the Executive Director. The RCC will comply with the rules and regulations governing the assisted living communities in the state. Such care will be performed timely and accurately in accordance with federal, state and local regulations and current acceptable policies, procedures and principles relating to the operation of the Community.

VI. FUNCTIONS OF THE JOB A. ESSENTIA L

The following job functions have been determined to be essential to the position. Management reserves the right to modify this list and other functions as deemed necessary. Plan, develop, organize, implement, evaluate and direct the Resident Services Department, as well as related programs and activities, in compliance with rules and regulations governing assisted living communities, employers and in accordance with Community policy. These responsibilities include the following: Licensed staff Staff Print outs of physicians orders Re-certifications (Personal Care Home Reports) Medication Reviews In-services Infection control Public relations Other tasks as required Determine the staffing needs of the Resident Services Department; recommend number of employees needed and have the ability to recruit, interview, hire and fire staff as needed. Facilitate the coordination of services and other departments to maintain quality care for residents and offer equal opportunities for employees. Update job descriptions in the Resident Services Department to comply with mandates of the American with Disabilities Act. Conduct employee performance evaluations, counsel and monitor tardiness, absenteeism and disciplinary situations to assure quality care for residents and equal opportunities for all employees of the Resident Services Department. Solicit, review, monitor, intervene and report complaints and grievances made by residents, families, visiting individuals, agencies, etc. Organize, manage, review, monitor, authorize and administer care functions for residents within the Community. Prepare reports and recommendations for the Executive Director regarding the operation of the Resident Services Department. Recognize and respond to changes in residents conditions and document observations, interventions and outcomes. Perform emergency procedures such as Cardiopulmonary Resuscitation (CPR). Recognize, intervene and report accidents and incidents timely. Arrange for and oversee the move-in, transferring and move-outs of residents. Develop, maintain and periodically update written policies and procedures that govern the day-to-day functions of the department. Participate in surveys made by authorized government agencies. Participate in various committees of the Community, such as care plans, infection control, pharmacy, budget, quality assessment and assurance, etc., and those assigned by the Executive Director. Oversee and approve the scheduling of personnel as well as the daily assignments of individuals working in the Resident Services Department. Make routine rounds and authorize or conduct tours with others such as the Executive Director, physicians, Community staff, government representatives, visitors, and others. Monitor and review skin care and breakdown; report and intervene as appropriate to reduce and eliminate problems. Monitor the workplace for possible health and safety hazards and assist in the development and conduction of routine health, safety and back care training programs to prevent worker injuries. Review and revise care plans on a regular basis within the guidelines of state and federal regulations and Community. Assist administration in conducting disability management programs to reduce worker injuries and track departmental accountability; follow-up with routine personal contact of injured workers and offer reasonable accommodations for early return to work programs. Assist with the planning, development and conducting of in-service education for staff on related nursing service functions. Serve on ADA committee to establish and maintain disability management guidelines, provide reasonable accommodations of applicants and employees with disabilities and assure compliance with the Americans with Disabilities Act. Prepare or assist in the preparation and implementation of the Resident Services Department budget and submit recommendations. Maintain privacy and confidentiality of records, conditions and other information relating to residents, employees, vendors and the Community. Develop and authorize the development of established universal precautions and isolation procedures, and review and monitor compliance by staff. Notify supervisor of pending absence or tardiness within the time frame described in the personnel handbook. Establish and encourage an atmosphere of optimism, warmth and interest in residents personal and health care needs. Meet with personnel as scheduled to assist in identifying and correcting problems and/or improvement of services. Attend and participate in orientation programs, on-going training and educational classes. Delegate authority as necessary. Follow established smoking regulations and report violations. Performs other duties as assigned. VII. EQUIPMENT, MATERIALS, MACHINES AND/OR TOOLS USED The following is a list of the principal equipment, materials, machines, tools, etc., used by the employee. Bedside commodes, bedpans, urinals Back Support Belt Bed and bath lines Special Chairs Safety Restraints Scales Electric Shavers Shower Chairs Special eating utensils Soap and hygiene supplies Stethoscopes Thermometers Other miscellaneous devices needed Wheelchairs Reports / Forms Miscellaneous Nursing Assessment Supplies Medical Charts State Guidelines Office Equipment (calculator, computer, copy machine, telephone, fax, cellular phone) VIII. PHYSICAL STRENGTH REQUIRED Frequent body movements include, lifting, moving, transferring, bending (static forward bending), stooping/squatting and reaching. Able to do heavy lifting, pushing, pulling and/or carrying of objects weighing up to 25 pounds unassisted with twisting and turning or trunk. Ability to stand and walk for prolonged periods of time. IX . ENVIRONMENTAL CONDITIONS Because the essential functions of the job may require general involvement in a health care facility, including but not limited to exposure to AIDS, HIV and Hepatitis B viruses involving Risk Classification Categories 2 and 3, environmental and safety conditions will fluctuate. To be qualified for the position, a person will have the ability to work in this type of environment without posing a direct threat to self or others. #J-18808-Ljbffr Mainstay Senior Living