Automotive Service Writer

Job Description

Job Description

The Automotive Service Writer supports an independent repair shop and fleet service center by advising customers at the front counter, coordinating preventive maintenance and general repair services, and building long-term customer relationships. Reporting to the service manager and working with multiple service advisors, this role manages service operations from inspection and estimation through invoicing, warranty processing, and follow-up.

 

Responsibilities

• Welcome customers and provide front-counter service advising.
• Conduct vehicle inspections and prepare repair estimates.
• Manage work orders, service scheduling, and technician coordination.
• Coordinate parts and communicate repair updates to customers.
• Review invoices and process warranty claims.
• Support preventive maintenance and general repair services for retail and fleet vehicles.
• Conduct service follow-up and customer retention campaigns.
• Build and maintain long-term customer relationships.

 

Required Qualifications

• Automotive service or business coursework.

 

Preferred Qualifications

• 5+ years of automotive service advising experience.
• ASE Certified Service Consultant certification.
• Knowledge of automotive diagnostics and repair estimation.
• Experience with automotive service management software and work order management.
• Experience with warranty administration and customer relationship management.
• Strong communication, problem-solving, and time-management skills.

\nCompany Description

Fast growing Auto Repair Shop Base in Houston.

Company Description

Fast growing Auto Repair Shop Base in Houston.