Representative Customer Service

: Additional Locations: Requisition ID: 20065 E-ONE manufactures custom and commercial fire trucks including pumpers and tankers, aerial ladders and platforms, rescues of all sizes, quick attack units, industrial trucks, and ARFF (aircraft rescue firefighting vehicles). Established in 1974, E-ONE has grown to become an industry leader in just a few decades, and today employs more than 1,000 people who manufacture over 400 fire trucks per year. Innovation has been the company's driving force and continues to be the impetus behind its pursuit of innovative technologies. The result is state-of-the-art fire rescue vehicles recognized for superior firefighting and rescue capabilities. E-ONE is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency, commercial, and recreation markets. REV Group's extensive vehicle line-up includes models such as ambulances, fire trucks, school buses, terminal trucks, RV's, luxury buses, and much more. Our 6,500+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

Perform functions that include the ability to communicate effectively with customers, dealers, and vendors. Recommend and sell aftermarket parts, administer, and control parts return requests and credit adjustments. Provide REV Fire Parts dealers and customers parts order information as it pertains to pricing, shipping details, and backorder information, and interpret and disseminate technical information while projecting a confident and professional image. Act as liaison between Parts Central Warehouse, purchasing, accounts receivable, and management. A strong focus on meeting parts sales and customer service goals is required.

Responsibilities:

• Handle customer inquiries with a high standard of service in a friendly manner
• Gather information to provide sales quotations to dealers and direct customers.
• Recommend and sell aftermarket parts according to established goals.
• Conduct research on part numbers to facilitate the sale of parts.
• Provide sales promotion and technical information/literature to dealers and customers.
• Coordinate part orders and shipments to customers for quick and effective service and/or repairs.
• Provide customer assistance on shipping issues, backorders, invoicing, and carrier-damaged shipments.
• Manage returned goods authorization requests, in coordination with management.
• Maintain a “customer first” attitude at all times.
• Be resourceful in gathering information necessary to resolve customer matters.
• Escalate calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge.
• Keep operating managers informed of customer and parts sales trends.
• Demonstrates and utilizes proper and acceptable communication etiquette in all phases of position.
• Facilitate the processing of customer returns and credit requests.
• Administer company policies and procedures for functional responsibility and related activities.

Requirements (education, experience, travel, physical, work environment):

MINIMUM REQUIREMENTS:

• High school diploma or equivalent preferred.
• Mathematical ability is essential throughout the customer service and parts sales processes.
• Excellent written and verbal communication skills.
• Ability to work in a team environment.
• Practical computer experience is required (MS Office suite)

PHYSICAL REQUIREMENTS:

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

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