Cafe Manager (Multi-Unit)

Senior Retail Cafe Manager

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation's largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare's Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Job Summary

The Senior Retail Cafe Manager is based out of a high-volume Children's Medical Center and will oversee the successful retail cafe operations under the direction of the System Director of Dining Services. The Senior Retail Cafe Manager will oversee around 4 different outlets and supervise around 25 FTEs. The retail outlets include a food court, sandwich shop, coffee shop and cafe. This is a high tech set-up with online ordering kiosks, POS, digital signage and menu interfaces. There is a heavy marketing, promotions and merchandising requirement.

Key Responsibilities:

• Plans and supervises special functions, maintains cash controls, payroll records, and oversees the hiring and training of our 25-40 hourly team members
• Ensures customer satisfaction and good public relations through the safe and efficient uses of resources
• Directs staff to provide scheduled retail services in accordance with corporate policies and presentation standards
• Trains staff in customer service, proper portioning, cashier skills, and safety/sanitation
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Communicates effectively with all team members, patients and families
• Implements and maintains cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or Company funds

Preferred Qualifications:

• B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus three years of directly related experience preferred.
• Minimum of three to five years of retail operational foodservice management experience preferred
• Retail marketing, merchandising and presentation experiences are required
• Experience with online ordering, kiosks, digital signage, online menu writing, cash and cashless retail operations
• Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls
• Supervisory, leadership, management and coaching skills
• P&L accountability and contract-managed service experience is desirable
• Good communication skills both written and verbal
• Knowledge of financial, budgetary, accounting and computational practices
• Proficient computer skills to include; Volante, programming of various computer programs, Microsoft Office programs, e-mail and the Internet

Associates at Morrison Healthcare are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.