Dining Services Supervisor

At Piedmont Crossing , we believe dining is more than a meal, it is an important part of our residents’ quality of life and overall experience. We are seeking an energetic and customer-focused Dining Services Supervisor to lead our dining room operations while ensuring exceptional service, hospitality, and satisfaction for residents, guests, and team members.

Position Summary

Under the direction of the Director of Dining Services, Registered Dietitian, or Chef Manager, the Dining Services Supervisor is responsible for overseeing the daily operations of the dining rooms and front-of-house food service functions. This position provides leadership and direction to dining services staff, promotes exceptional customer service, ensures compliance with food safety and sanitation standards, and supports a welcoming dining experience that reflects the values and service standards of Piedmont Crossing.

Essential Duties and Responsibilities

• Supervise daily dining room and food service operations to ensure efficient service, resident satisfaction, and team productivity.
• Lead, coach, and motivate dining services team members through ongoing training, feedback, and performance management.
• Assign, prioritize, and monitor daily work activities to ensure operational goals and service standards are consistently achieved.
• Ensure staff have the equipment, supplies, and resources necessary to perform their duties effectively.
• Oversee dining room service operations, including meal service, special events, private dining, and catering functions.
• Coordinate and direct catering services, including buffet presentations, served meals, beverage stations, receptions, and special community events.
• Foster a culture of hospitality by ensuring residents, guests, and visitors receive courteous, professional, and attentive service.
• Work collaboratively with residents and team members to address concerns, resolve issues, and enhance the dining experience.
• Establish and maintain operational standards and implement quality improvement initiatives.
• Ensure compliance with food safety, sanitation, infection control, workplace safety, and loss prevention standards.
• Direct and monitor cleaning and sanitation procedures throughout dining and service areas.
• Assist with meal service and food preparation activities as needed.
• Maintain attractive, clean, and organized dining rooms, service stations, and work areas.
• Participate in hiring, interviewing, and selecting dining services personnel in collaboration with the Director of Dining Services.
• Orient, train, schedule, supervise, evaluate, and, when appropriate, discipline staff in accordance with organizational policies.
• Promote teamwork and effective communication between dining services, healthcare, and other community departments.
• Monitor inventory levels and communicate supply needs to ensure uninterrupted operations.
• Support special programs, resident events, and initiatives designed to enhance community engagement and resident satisfaction.

Qualifications

Education

• High School Diploma or GED preferred.
• Associate degree in Hospitality, Culinary Arts, Food Service Management, or a related field preferred.

Experience

• Minimum of one (1) year of food service experience in a restaurant, healthcare, senior living, hospitality, or institutional setting required.
• Experience in long-term care, healthcare, senior living, or retirement communities preferred.
• Previous supervisory or leadership experience preferred.

Certifications

• ServSafe Food Protection Manager Certification required or must be obtained within an established timeframe.

Knowledge, Skills, and Abilities

• Strong commitment to customer service and resident satisfaction.
• Knowledge of food service operations, sanitation procedures, and food safety regulations.
• Ability to lead, develop, and motivate employees.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work flexible hours, including weekends and holidays as needed.

Why Join Piedmont Crossing?

Piedmont Crossing offers more than a job; it offers the opportunity to be part of a community dedicated to enriching the lives of older adults through exceptional service and compassionate care. As a member of our Dining Services team, you will help create meaningful experiences for residents while working in a supportive, collaborative, and mission-driven environment.

Piedmont Crossing is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace.