Implementation Specialist

Implementation Specialist – JusticeTech

Exempt

Justice Tech

Associate Director of Implementations

No

Hybrid/Shreveport, LA

Up to 40%

Reviews contracts for understanding and adherence to the scope of work

Consults with and partners with internal and external stakeholders to understand customer's business processes

Confirms environmental requirements and access

Analyzes current state and future state to ensure features and functionality meets scoped requirements

Installs databases and software and configures the solution to meet the customer's needs

Sets up and conducts solution demonstrations

Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications

Trains and/or assists with client/end-user training

Provides client support during testing, go-live, and post-go-live

Resolves issues/bugs

Migrates solution to production and performs post-production review

Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting

Works with Support to transition customer solutions to the maintenance phase

Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues

Facilitates internal and external meetings

Maintains positive relationships with both internal and external partners

Creates system or implementation process documentation for internal and external stakeholders

Bachelor's degree in computer/software-related field or 2-3 years of software/IT customer service experience

Excellent communication skills with the ability to build collaborative relationships

Ability to work independently and as part of a team

Strong analytical and problem-solving skills

Self-starter

Detail-oriented

Ability to prioritize work and meet deadlines

Bachelor's degree in computer/software-related field or 5 + years of software/IT customer service experience

3+ years' experience in a software, training, and implementation environment

1+ years' experience with court projects

High School or better.

1 year: Software Implementation Experience

1-2 years: Software Support Experience

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