Concierge (2444)

Concierge
Location: The St. James - Bethesda, MD

About The St. James: The St. James is a premier sports, wellness, and entertainment brand, empowering people of all ages to reach their peak potential. Our 450,000-square-foot flagship complex in Springfield, VA, offers a unique combination of world-class sports venues, elite training spaces, recovery amenities, and athletic and wellness programs. We also operate Performance Club locations in Springfield, VA, and Bethesda, MD, providing signature group classes, customized performance training, recovery, and high-performance programming in convenient club settings. From comprehensive training to family-friendly fun, lifestyle events, and sporting experiences, The St. James is your destination to discover your best self.

Our People & Culture: At The St. James, we are in the business of human development. Our success in delivering exceptional guest experiences-experiences that engage, inspire, and delight-depends on our ability to recruit, retain, and cultivate team members who embody the true spirit of hospitality. We seek individuals who are committed to personal and organizational excellence, who are proactive and action-oriented, and who thrive in a collaborative team environment. If you have a passion for service and a dedication to continuous growth, we want you to be part of our team.

Job Description:

The St. James is looking for a CONCIERGE to join the team at our new Performance Club located in Bethesda, Maryland. The concierge will be primarily responsible for providing an elevated level of hospitality in welcoming members and guests, managing member feedback, taking, and escalating messages, managing mail and deliveries, and facilitating overall excellent member and guest experience. The concierge team will work directly for the Concierge Manager and General Manager of The St. James Performance Club.

Key Responsibilities:

• Provide the highest level of customer service to members, prospective members, and guests.
• Professionally greet members, guests, and team members.
• Direct member and customer feedback or complaints to appropriate St. James manager, and follow-up on issues derived from those comments.
• Collaborate with the member experience Manager to order department supplies.
• Answer phones in a pleasant and friendly manner. Take messages and provide feedback on the phone as
• required.
• Update member accounts.
• Ability to work opening shift, evening shift, and work weekends if needed.
• Maintain an orderly work station area, including lobby and entrance ways.
• Supporting the safety of all members, guests, and team members.

Qualifications

• Great hospitality, customer service and communication skills.
• Reliable, professional, computer literate, energetic, and friendly.
• Strong understanding of sales and customer service techniques.
• Excellent written and oral communication skills.
• Interested in health, fitness, and/or sports.
• Background check and vaccination status required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.