Membership and Program Service Coordinator

Job Description

Job Description

Job Title: Membership and Program Service Coordinator

Salary: $45,000 - $56,000

Department: Personnel and Membership Actions

Location: Maxwell AFB, AL (Hybrid Work Eligible)

Reports To: Director of Personnel and Member Actions

Position Type: Full Time

Typical Hours: 40 Hours / Week

Required Travel: Yes, <=10%

Contractor: No

FLSA Status: Non-Exempt

Remote Work Eligible: No

Closing Date: 13 August 2026

Join a mission-driven organization that supports Civil Air Patrol’s nationwide operations! We’re seeking a Membership and Program Services Coordinator to provide administrative, operational, and customer support for membership, education and training, cadet achievement, and adult member recognition programs. This position is responsible for maintaining accurate member records, processing achievements and certificates, education and training equivalencies, member actions, and ensuring compliance with organizational regulations and policies.

Salary Range: $45,000 – $56,000 (annually), based on experience and qualifications.

What You’ll Do

• Administers and supports member recognition, education and training, and cadet achievement programs by maintaining accurate records, processing achievements, certificates, and equivalencies.
• Evaluates and records professional military education, specialty track, and other approved equivalencies in accordance with established regulations and policies.
• Serves as a subject matter expert on all membership regulations, policies, and procedures, education and training equivalencies, and cadet milestone achievements.
• Manages certificate and recognition program operations, including coordinating certificate production and distribution, conducting cost analyses, maintaining budgets, ordering, and tracking supplies, and ensuring the timely issuance of awards and recognition materials.
• Prepares correspondence, reports, presentations, and other administrative documents; independently drafts and distributes routine communications; and gathers and organizes information to support meetings, conferences, leadership decisions, and program activities.
• Identifies opportunities to improve processes for efficiency, accuracy, and customer service, and provides recommendations to enhance program administration and member support operations.

What We’re Looking For

• Education: High School Diploma or GED required.
• Experience: Minimum of 3–5 years of progressively responsible administrative, program management, membership services, records management, customer service, or related experience, preferred.

Combination of education, training, and relevant experience will be considered.

Relevant experience includes:

• Maintaining and auditing records for accuracy and compliance.
• Processing transactions and maintaining databases in a high-volume environment.
• Interpreting and applying policies, regulations, and procedural guidance.
• Providing customer service, resolving issues, and responding to inquiries from diverse stakeholders.
• Preparing reports, correspondence, presentations, and other administrative documentation.
• Knowledge and/or experience with Civil Air Patrol membership, education and training, or cadet programs regulations and programs preferred.
• Working with volunteers, nonprofit organizations, membership associations, or educational/training programs preferred.
• Certifications: None
• Other: Valid driver’s license; ability to pass a comprehensive background check.

Why You’ll Love It Here

• Impact a national organization dedicated to serving our communities, saving lives, and shaping futures.
• Experience a workplace defined by high morale and genuine enthusiasm.
• Work in a collaborative environment with opportunities for professional growth.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision plans.
• Flexible Spending Accounts: Health and dependent care.
• Retirement Savings: 401(k) with employer match.
• Paid Time Off: Generous vacation, sick and personal leave, and holidays.
• Professional Development: Training programs and certification support.
• Life Insurance: Employer-paid coverage.
• Supplemental Insurance: Disability, critical illness, accident, and hospital indemnity

Discover Montgomery, Alabama

Montgomery isn’t just the capital of Alabama—it’s a city rich in history and full of modern charm. Here’s why you’ll love living and working here:

• Affordable Living : Cost of living is about 12–14% lower than the national average, with housing costs nearly 25% lower than average.
• Historic & Cultural Significance: Walk in the footsteps of Rosa Parks and Dr. Martin Luther King Jr. at civil rights landmarks, museums, and memorials.
• Thriving Downtown: A revitalized riverfront district with trendy restaurants, coffee shops, and arts venues like the Alabama Shakespeare Festival and Montgomery Museum of Fine Arts.
• Outdoor Recreation: Enjoy scenic views along the Alabama River, Riverfront Park, and nearby hiking trails.
• Education & Community: Home to top colleges like Auburn University at Montgomery and Alabama State University, plus a strong sense of Southern hospitality.
• Central Location: Easy access to Birmingham, Atlanta, and Gulf Coast beaches for weekend getaways.

Montgomery blends Southern charm, cultural depth, and affordability , making it an ideal place to build your career and enjoy life.

Why Work for Civil Air Patrol

At Civil Air Patrol (CAP), you are joining a mission-driven national organization working to save lives, strengthen communities, and shape the next generation of leaders. As the official civilian auxiliary of the U.S. Air Force, CAP blends the purpose of public service with the innovation and agility of a modern nonprofit. Every role contributes directly to meaningful service in America’s communities.

Our people advance youth development, aerospace education, and provide trusted emergency response mission support for military, civil, and government agencies. Working at CAP means collaborating with passionate professionals and skilled volunteers across all 50 states, U.S. territories, and more than 1,400 communities.

We offer an environment where your work makes a visible impact. Employees support first responders after natural disasters, contribute to Air Force-assigned missions, and empower thousands of cadets nationwide. You will be part of a team committed to service, innovation, and continuous learning, with opportunities to grow your career while supporting critical community and national needs.

If you want a career with purpose, teamwork, and the chance to make a difference every day, Civil Air Patrol is where your work truly matters.

Background Check:

The successful completion of a comprehensive background check is mandatory for this role. This is a critical component of our child protection policy and our commitment to providing a safe environment for minors.

To apply , submit a detailed resume. This position does not offer a relocation package. In this position, Civil Air Patrol offers a 401(k) retirement plan, health/dental insurance, paid life insurance, sick/vacation leave, paid holidays, optional short/long term disability, vision, critical insurance, accident insurance, and flexible spending accounts. Salary range: $45,000 - $56,000 annually. Closing date: August 13, 2026. No phone calls, please. EOE