Station Trainer

Station Trainer

Sun Country Airlines is seeking a Station Trainer to plan, organize, and deliver a wide range of training for Sun Country station personnel and vendors to ensure regulatory compliance, meet organizational goals, maintain accurate record keeping, and ensure system-wide consistency through auditing.

Essential Roles and Responsibilities:

• Deliver station training for all areas of operation including above wing, below wing, freighter operations, charter operations, and GSC
• Heavily supporting the MSP hub with training needs, initiatives, and requests. This includes consistent new hire training and adhoc training throughout the year.
• Assess training needs; develop and deliver ongoing training to help station personnel maintain and improve their job skills and knowledge. This includes training vendor managers on our most current policies and procedures.
• Develop, update, and maintain curriculum.
• Create handouts, manuals, visual aids, course outlines, PowerPoint presentations, assessment instruments, newsletters and other materials used in training that meet compliance standards.
• Identify policy and procedural needs driven by data assessed in past audit; develop and implement supporting programs based on finding.
• Provide training assistance to Sun Country out-stations. Travel may be required up to 75%. This would include station openings, ground handler changes, and the implementation of new tools, equipment, technology and procedures.
• Support special projects and committees as assigned by Manager, Ground Operations Training
• Ensures compliance standards established by the Federal Agencies and Sun Country Airlines
• Ensures training rosters are complete and accurate through coordination with stations and comparing it against our database.
• Ensures regulatory compliance of training records and vendor qualifications.
• Ability to stay current with all regulatory changes affecting Customer Experience
• Any other duties assigned by management

Required Qualifications:

• Minimum of 1-year professional training or related experience
• Must have a valid driver's license
• Must have the ability to acquire a passport for travel
• Must have the ability to obtain MSP SIDA badge
• Strong communication skills, both written and verbal
• Solid organizational skills including attention to detail and multi-tasking
• Familiar with MS Suite products
• Ability to travel on short notice as needed

Preferred Qualifications:

• Previous airline experience
• Previous experience delivering classroom and job training
• Practical knowledge with ground operations and handling, passenger service, and airline security

Compensation:

Pay or shift range: $20.00 - $24.00 USD per hour. This is the base compensation hiring range for this role.

Classification:

Full-Time, Non-Exempt

Work Location:

Minneapolis, MN (onsite, up to 75% travel)

Supervisory Responsibility:

None

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets. This job will also be required to occasionally operate at the airport at the ticket counter, gate, ramp, and baggage areas.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.