Sr. Systems Administrator

Systems Admin Senior

This role focuses heavily upon incident resolution and proactive patching of hardware and software assets within the Global Technology footprint. This is an early in career opportunity that provides an opportunity to consult on solution design and implementation in partnership with senior Systems Engineers. An effective Systems Admin Senior will develop subject matter expertise and gain valuable experience by partnering with senior system engineers within, and outside their area(s) of discipline. Models and acts in accordance with Starbucks guiding principles.

Team Culture/Work Environment

• Working on a larger team with systems admins
• Some similar infrastructure
• 3 people who will be doing similar work

Key Projects

• Working on support

Daily Responsibilities

• Production Support
• End User Support:
• Provides 24*7 global support of critical systems in a rotating on-call environment
• Primary focus on system support, working trouble tickets and escalating to teammates according to priority and required expertise queue, completing resolution within SLA.
• Assist in incident resolution leveraging pre-defined work instructions for issue remediation
• Initial investigation of root cause analysis for incidents
• Fulfill service requests for team and/or write scripts for automating said service requests in support of requirement
• Engage with vendors where needed on low level incidents within the area
• Create and Maintain Systems Documentation: Update knowledge base and/or support WIKI articles based on identification of new process (with review by senior staff)
• Troubleshooting, audit, system health queries via custom scripts or performance monitoring software
• Systems Lifecycle Management: Assist in execution on Patching/Updates for OS, Firmware or Software components. This could include hardware replacement coordination
• Receives direction from Senior Engineers on bug fixes or critical updates that need to be applied urgently and assists in coordination and implementation of such updates
• Create, Maintain and Report KPIs Helps to gather metrics reporting with a guidance from management and/or senior staff
• Assists in identifying and prioritizing remediation efforts for recurring issues
• Solution Design Receives direction from senior staff on design patterns and references design documentation as part of Production Support
• Helps to outline support and sustainment model for service(s) being implemented
• As requirements from Senior Engineers may change, support need in alignment with standard design and implementation patterns
• Leadership Receptive and responsive to coaching and guidance from leaders and more experienced engineers. Seeks input and support as required. Begins working in an increasingly self-directed manner.
• Effective interaction with other Global Technology partners, responding quickly and thoroughly to issues and requests.
• Provides constructive input and perspective to team conversations
• Effective in dealing with ambiguity
• Begins to develop skills in negotiating within team, across IT, with business, with 3rd party vendors or systems
• System Admin Specific Competencies for Role
• Hardware, Software, OS Implementation and Design: Following guidance from senior System Admins; Install, configure, test and maintain operating systems, application software and system management tools
• Adhering to work instructions from team, monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Strengthen understanding in maintaining security, backup, and redundancy strategies as defined by senior staff
• Hardware, Software, OS Support and Sustainment: Tier 1 and Tier 2 management and monitoring all installed systems and infrastructure pertinent to specified role (e.g. Physical Server, Virtual Servers, Storage, Firmware, Pre-Engineered Systems, OS, Monitoring/App Performance Software, Desktop Hardware/OS, general end user infrastructure front line support)
• Wherever possible, write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks

Technology Requirements?

• Hardware, Software, OS Systems Design and Consult
• Begin to deepen comprehension of underlying infrastructure components relative to Server OS/HW performance and logical design - Server/HW Space Only
• Begin training and comprehension of dependencies on Desktop, Mobile OS and/or HW design and implementation to meet requirement

Degree or Certifications Required?

• None / experience required

Years Experience?

• 2-4+

Required Background? Skills?

• Needs to be comfortable with doing everything from level 1 to senior level
• Needs someone who has good technical curiosity
• Experience with hands on retail tech
• Being available for over the phone after hour support
• Experience working in larger environments and working around the customer
• Growing Knowledge of systems engineering and administration.