Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

ABOUT OUR AGENCY:
I’m starting my 20th year as an agent and my 33rd with State Farm. Over the years, I’ve built an agency focused on strong relationships, continuous learning, and long-term success for both our customers and our team.

I’m a graduate of University of Oregon (Go Ducks!) with a double major in Finance and Management, and I hold CPCU, ChFC, and CLU designations. I lead a team of six, and we pride ourselves on being a tight-knit group that genuinely enjoys working together.

Our office offers a 401(k), flexible work schedules for the right people, and a strong bonus program that rewards performance with both additional time off and significant earning potential. I also make it a priority to take care of the team - whether that’s keeping drinks stocked or providing a weekly team lunch.

We maintain a friendly, team-oriented environment where learning and development are part of our everyday culture. Outside of the office, I’ve been actively involved in the community for many years, including 18 years with the Knights of Columbus.

I’m looking for someone who values teamwork, is motivated to grow, and wants to be part of a supportive, positive environment. If you’re looking for a place where you can build a long-term career while enjoying the people you work with, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Ed Forster - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.