Food & Beverage Supervisor - Wolfeboro Inn

Food and Beverage Manager

Oversee operation of food and beverage outlets. Ensures maximum service levels, quality levels and profitability by communicating with all departments, including kitchen, rooms, accounting, sales and marketing, and administration.

Maximize sales by identifying and targeting sales opportunities through marketing including in-house merchandising, knowledge and ability to develop menus, internet marketing, promotions, special events and public relations

Solicit, negotiate and book new/repeat business through specific targeting and networking via direct mail and face-to-face direct sales calls and meetings

Achieve Private Event revenue goals by developing strategies for selling available space to groups and the local community, specifically the social and wedding market

Develop forecast, analyze, and identify market trends

Set guidelines for room rental and F&B prices to potential Private Event clients. Negotiate F&B minimums and rental fees

Ensure profitability through effective management of employees, labor and product

Observe daily conditions of all physical facilities and equipment in the restaurants, making recommendations for corrections and improvements as necessary

Hire, supervise, and discipline managers, supervisors and hourly employees

Oversee staff scheduling, allowing for appropriate service levels while controlling labor costs and overtime

Develop team members through appropriate training, coaching and mentoring to ensure strong operational performance

Maintain a list of preferred outside vendors (audio visual, transportation, entertainment, florists, etc) to accommodate client needs

Communicate and work with General Manager and Chef to ensure pricing is profitable and provide current information to hotel staff to facilitate event execution

Assure all aspects and functions in accordance with safety, sanitation, food preparation, food storage and alcohol beverage control policies

Responsible for efficient cost-effective operation to include labor management, payroll records and supervision of all aspects of service and inventory control

Prepare all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines

Controls daily labor costs by reducing staff as business activity diminishes

Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking

Perform other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelors degree in Hospitality, Food Service Hotel/Restaurant Management preferred, Minimum of five+ years of food and beverage senior management experience, preferably in the hotel industry; or equivalent combination of education and experience. Banquet or catering experience required. Full understanding of licensing responsibilities and health standards, Local Health Department Sanitation Certification preferred, required at hire, T.I.P.S. Certification preferred /required at hire. Experience in employee relations, business partner with human resources compliance areas.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Payroll systems; Internet software; Project Management software; and Reservation and Billing Database software.

Ability to work a flexible schedule, including early and late shifts, weekends and holidays. Excellent organization and communication skills and ability to perform a wide variety of tasks during busy, sometimes stressful times. Strong leadership skills, including ability to motivate staff. A passion for providing high quality service and commitment to exceeding expectations and goals.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually noisy.

The employee may lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk or sit throughout the shift. The employee is required to use hands or finger, handle, or feel; and reach with hands or arms. The employee is required to lift, push and pull, bend and squat, have overhead reaching abilities. The employee is required to have close vision, distance vision and peripheral vision.

United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; its about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.