Critical Systems Technician II

Join a dedicated team focused on supporting critical infrastructure as a Critical Systems Technician II, Connected Services. In this role, you will help ensure the reliability and performance of battery systems for Uninterruptible Power Supply (UPS) systems, which are essential to maintaining continuous operations for customers. This position offers hands-on experience with advanced battery technologies, opportunities for skill development, and the chance to work in a collaborative environment that values safety, precision, and customer satisfaction. If you are seeking to expand your technical expertise and play a vital role in the stability of essential systems, this is an excellent opportunity to grow your career.

Responsibilities

• Assist with battery replacements and new installations for UPS systems to support critical infrastructure.
• Support preventative and scheduled maintenance of batteries, ensuring minimal disruption to customers.
• Maintain a clean and organized job site during all service activities.
• Collaborate with internal teams and external customers to deliver high-quality service.
• Follow operational, maintenance, and emergency procedures to ensure safety and compliance.
• Adhere to facility work rules and safety protocols at all times.
• Utilize hand tools and general maintenance equipment as required for service tasks.
• Assist with tasks in other service divisions, such as Switch Gear, Operations, and HVAC, as needed.
• Work from schematic diagrams, sketches, and verbal instructions to complete assignments accurately.
• Learn and apply procedures for disconnecting and connecting sealed batteries in cabinets and open racks.
• Gain experience in building battery racks, spill containment systems, and installing batteries in critical spaces.
• Enter pre-installation test readings and collect data from maintenance services using a laptop computer.
• Develop skills in preventive maintenance, troubleshooting, and emergency repairs for DC battery systems with increasing independence.
• Participate in warehouse operations as needed.
• Travel approximately 30% or more for service assignments.
• Perform other duties as assigned by Services Management.
• Maintain regular and reliable attendance.

Qualifications

• High school diploma or equivalent.
• Basic knowledge of or willingness to learn AC/DC theory, electronic components, and circuitry.
• Ability to safely operate department equipment and use hand tools.
• Familiarity with or willingness to learn the use of digital multimeters, amp clamps, and battery testing equipment.
• Understanding of or willingness to learn proper use of isolation devices, arc-flash suits, and PPE.
• Competency in Microsoft Office applications, including Word and Excel.
• Ability to work from diagrams, sketches, and verbal instructions.
• Strong attention to detail and commitment to safety.
• Excellent communication and teamwork skills.
• OSHA 10-hour certification and NFPA-70E Safety Training are preferred.