Enterprise Workplace Support Manager

Description

The Enterprise Workplace Support Manager serves as the management level interface to internal customers and peer groups across the Technology Organization. They are responsible for managing internal customer relationships to ensure the Technology Organization is providing the necessary support for our business partners’ use of technology to be effective in the performance of their daily jobs. The incumbent is expected to stay abreast of and understand business needs/changes, as well as ensuring the team can respond to the demands of those needs/changes while delivering results in a timely, cost effective, and efficient manner. This will require the Manager to continuously evaluate demand and reprioritize work based on changing business dynamics.

The Manager is responsible for collaborating with the Service Desk front line during first contact with the business partner via swarming, and for taking ownership of work and escalating to the appropriate peer group for final resolution of incidents and requests.

The Manager owns the problem management process and is responsible for collaborating with subject matter experts across the Technology Organization to identify workarounds and establishing a plan to identify and fix the root cause.

The Manager must focus on proactive incident management, automation and self-service options to support the business.

This position is occasionally asked to represent the Technology Organization at internal high level leadership meetings & external forums. The Manager is the channel by which other areas of the Technology organization are kept abreast of any potential issues/needs required by the business unit. It is vital that the Manager adequately and effectively communicate information to their peer groups, and where necessary, be an advocate for the business partners they support.

The Manager is responsible for attracting, developing, retaining, & managing a diverse group of technical individual contributors. In this role, the incumbent has responsibility for hiring, performance management, terminations and for providing daily work direction, feedback and coaching to their direct reports. They are also responsible for workforce planning for their organization and for appropriately identifying and developing successors for their and their direct reports’ positions.

Budgetary oversight is a vital element of the Manager role. The incumbent is responsible for managing a departmental budget for their respective area, ensuring financial accountability for project work and initiatives needed for their internal customers.

Skills

Help desk, Desktop, Help desk support, Management skills, nexthink, enterprise manager, Support, Infrastructure, Technical support, Service delivery, Service desk

Top Skills Details

Help desk, Desktop, Help desk support, Management skills, nexthink, enterprise manager

Experience Level

Entry Level

This is a Permanent position based out of Atlanta, GA.

The pay range for this position is $145000.00 - $167000.00/yr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Atlanta,GA.

This position is anticipated to close on Jun 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.