Digital Solutions Specialist (bilingual preferred)

Digital Solutions Specialist

As a Digital Solutions Specialist, you own the full customer journey from initial engagement and sale through onboarding and successful platform adoption. You convert inbound leads and proactively engage prospects to promote POOLCORP's SaaS solutions including our priority platform POOL360 Water Test, and guide those customers through configuration, training, and launch to ensure the platform is set up for long-term success. As a trusted advisor across both the sales and onboarding phases, you minimize friction, maximize satisfaction, and accelerate time-to-value. Your work directly drives new recurring revenue, expands the company's digital footprint, and fosters increased chemical and product sales through digital engagement.

Key Responsibilities

• Respond to inbound lead inquiries via phone, email, and web channels in a timely and professional manner.
• Qualify prospects to understand their needs, decision-making processes, and fit for the platform.
• Conduct tailored virtual demos and presentations, highlighting solution benefits and use cases.
• Manage the sales pipeline and document key interactions, opportunities, and customer feedback in CRM.
• Meet or exceed individual sales targets and key performance metrics, including conversion rate and ARR generated.
• Proactively follow up with leads and nurture relationships to drive deal progression and eliminate roadblocks.
• Maintain up-to-date knowledge of industry trends, competitive offerings, and product updates.
• Lead new client onboarding and solution configuration, remotely or onsite, across POOL360, POOL360 Water Test, and POOL360 Integrations including new sub-platforms and third-party integrations as they are added to the POOL360 ecosystem, ensuring continued adoption as the platform evolves.
• Develop training sessions and materials tailored to each customer's needs.
• Resolve implementation and technical challenges, documenting and escalating as needed.
• Track activation metrics and customer usage during onboarding.
• Support and onboard customers on new sub-platforms and third-party software as they are integrated into the POOL360 ecosystem, ensuring continued adoption as the platform evolves.
• Transition of customers to the support team upon successful implementation.
• Other related responsibilities as assigned by Manager.

Core Competencies/Skills:

• 2+ years of experience in SaaS sales, onboarding, implementation, or technical account management (inside sales/telesales or B2B technology background preferred)
• Proven track record in meeting/exceeding sales targets
• Training/teaching skills for diverse audiences
• Strong customer focus, consultative sales approach, and troubleshooting ability
• Project management and process documentation skills, with a feedback-driven orientation
• Excellent written and verbal communication skills
• Proficiency with CRM systems (e.g., Salesforce) and digital sales technology
• Ability to quickly learn and adapt to new software integrations and sub-platforms as they are added to POOL360
• High level of initiative, organization, and self-motivation
• Ability to work collaboratively with cross-functional teams
• Bi-lingual Preferred

Education

• Bachelor's degree in Business, Information Technology, Marketing, Communications, or a related field required.
• Relevant technical or sales certifications (e.g., SaaS platforms, project management, sales methodology) are a plus.