Key Account Director Neurology (Rare Disease) West Region

Career Category

Job Description

HOW MIGHT YOU DEFY IMAGINATION

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer heart disease inflammatory conditions rare diseases and obesity and obesity-related conditions. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities that lay within them youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Live
What you will do

The Rare Disease Key Account Management teams overall goal is to reduce time to diagnosis increase appropriate patient identification and improve speed to treatment by partnering with key stakeholders in targeted accounts through focus in the therapeutic areas that Amgens Rare Disease products are indicated. The Rare Disease Key Account Director (KAD) leads a team of Key Account Managers (KAMs) responsible for unlocking operational and access challenges related to appropriate therapies across health systems specialty clinics infusion centers and sites of care to grow the overall rare disease business in the assigned accounts and market. The KAD sets direction and builds team capability to identify account-level barriers and execute targeted strategies that help enable appropriate access to therapy strengthen clinic readiness optimize buy-and-bill operations and support a reliable patient experience across the rare disease treatment journey.

Responsibilities:

People Leadership & Team Capability

• Lead coach and develop a team of KAMs establishing clear priorities performance standards and expectations and accountability for business outcomes and compliant execution.
• Build KAM capability in strategic account planning stakeholder engagement contracting access site enablement and use of account data and insights.
• Attract select develop and retain KAM talent; provide ongoing coaching feedback and development opportunities that strengthen individual performance and prepare team members for future career opportunities at Amgen.
• Lead regular team business and account strategy reviews to set priorities allocate resources share best practices monitor performance and ensure completion of required training and compliant execution.

Account Strategy & Enterprise Value

• Translate national and portfolio strategy into geography and account-specific priorities and execution plans that connect portfolio objectives to customer priorities including clinic growth patient access site-of-care efficiency and treatment continuity.
• Ensure the team assesses the business environment across assigned accounts to identify access operational economic and care-delivery barriers that affect appropriate rare disease patient access and care delivery.
• Lead account strategy and business reviews that translate data and field insights into clear opportunity hypotheses action plans performance measures and timely adjustments to execution.
• Support KAMs in building stakeholder maps and engaging priority clinical administrative and operational stakeholders.

Access Contracting & Site Enablement

• Provide leadership and oversight for account contracting opportunities coordinating internal approvals and supporting compliant negotiation and execution.
• Partner with KAMs and internal colleagues to identify and address barriers related to contracting customer membership ordering distribution channel formulary or pathway decisions and product availability.
• Guide team efforts to improve reimbursement readiness inventory practices ordering processes patient financial navigation and other buy-and-bill workflows.
• Ensure the team enables sites of care through education workflow support and coordinated resources that strengthen operational readiness to support patient care.

Cross-Functional Leadership & Performance

• Lead coordinated field execution with sales medical patient services market access pricing trade analytics brand and legal/compliance partners.
• Represent the account perspective and voice of the customer in cross-functional planning balancing customer needs with Amgen business goals.
• Monitor team and account performance remove barriers to execution and adapt priorities to deliver against agreed objectives in a compliant manner.
• Provide timely actionable feedback to internal partners on customer needs field execution program effectiveness competitive dynamics reimbursement trends operational barriers and opportunities to strengthen rare disease patient access.

Win

What we expect of you

We are all different yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications.

Basic Qualifications

Doctorate degree and 4 years of sales marketing account management or related commercial experience

OR

Masters degree and 8 years of sales marketing account management or related commercial experience

OR

Bachelors degree and 10 years of sales marketing account management or related commercial experience

AND

4 years of managerial experience directly managing people and/or leadership experience leading teams projects programs or directing the allocation of resources

Preferred Qualifications:

Demonstrated strength as a people leader including building trust developing talent and holding teams to a high standard of behaviors and results.

Experience leading account management or field commercial teams serving complex provider accounts specialty clinics health systems infusion centers or similar sites of care.

Experience in rare disease specialty therapeutics biologics infusion or other complex buy-and-bill environments.

Demonstrated ability to lead strategic account planning account performance reviews and multifunctional account teams.

Knowledge of reimbursement coding benefit verification prior authorization clinic revenue-cycle considerations and site-of-care decision drivers.

Experience with contracting account negotiation IDNs GPOs specialty pharmacies distributors or alternate sites of care.

Strong business acumen and ability to interpret account economics reimbursement information and performance data.

Executive communication problem solving influence and change leadership skills across clinical administrative and internal stakeholders.

A patient-centered compliant approach to customer engagement solution development and team leadership.

Travel Requirements

Approximately 40 60% travel including customer meetings field coaching internal planning and industry events.

Thrive

What you can expect of us

As we work to develop treatments that take care of others we also work to care for our teammates professional and personal growth and well-being. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) $231330 USD $312977 addition to the base salary Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities including:

• Comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts.
• A discretionary annual bonus program or for field sales representatives a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models including remote work arrangements where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Application deadline

Amgens application deadline for this position is on 11/30; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range

Required Experience:

Director