E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)

Job Overview At Whole Foods Market, we're working to nourish people and the planet. We’re committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who are passionate about our quality products and great customer service. It's a great time to join #TeamWFM. Associate Team Leader, WFMOA: E-Commerce The Associate Team Leader, WFMOA: E-Commerce role focuses on safety, quality, customer service, productivity, and fun. On a daily basis, you will support the WFMOA E‑Commerce team by: Ensuring a safe work environment for all Team Members. Reviewing work forecasts and determining productivity and utilization requirements to meet overall WFMOA objectives. Partnering with other departments to ensure timely process flow in and out of stores, helping meet customer order times. Proactively identifying and leading process improvement initiatives. Balancing labor to operate an efficient shift while meeting all production goals. Embracing a start‑up mentality and emphasizing “have fun.” Responsibilities Associate Team Leaders are responsible for ensuring Team Members are properly trained and prepared to focus on their jobs. They assist the Team Leader in implementing and administering processes and policies consistently, and reporting and deep diving on productivity, quality, safety, and customer service to achieve Whole Foods Market expectations. The Assistant Team Leader will assess performance results for team members and partner with leadership teams on development to drive improvements. Additional Responsibilities Coordinate process flow to ensure products are dispatched on time to meet online customer delivery promises. Maintain awareness of in‑store customer needs and direct Team Members as necessary to satisfy and delight customers. Allocate labor as needed; direct and assign job duties for Team Members. Perform in‑depth problem solving in all areas to ensure successful and continuous operations. Train, audit, and support Team Members to perform WFMOA SOPs. Ensure Team Members have the proper tools to perform their jobs and coordinate repair or replacement when needed. Report and escale systemic issues timely. Review and update SOPs according to WFMOA practices; identify, address, and resolve safety issues. Basic Qualifications High School diploma or equivalent. 18+ months of retail experience in a retail, distribution, or logistics environment. Flexibility to work weekends and evenings. Availability to work overtime during peak seasons and year‑round. Authorization to work in the US without sponsorship. Proficiency with email, Microsoft Office, and operations‑related applications including scheduling and ordering software. Preferred Qualifications Prior experience leading high volume teams. Ownership in your work and team. Degree in Engineering, Operations, or related field. Ability to learn quickly and work under pressure in a fast‑paced environment. Demonstrated analytical skills and ability to problem solve and prioritize with little guidance. High energy, enthusiasm, and affinity for our products, core values, and company philosophy. Exceptional knowledge of products, item location, pricing, and awareness of relevant competitors and industry trends. Excellent written and verbal communication skills with all levels of team members and leadership. Compensation and Benefits The wage range for this position is $20.05-$35.00 hourly, commensurate with experience. Whole Foods Market offers Whole Benefits, a comprehensive benefits package for Full and Part‑Time Team Members. Benefits include store discount, paid time off, financial wellness, health and wellness support programs, and additional Team Member perks. EEO Statement Whole Foods Market provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. #J-18808-Ljbffr