Patient Financial Services Rep

Every role matters because every person plays a part in the patient’s story, helping deliver care that is connected, consistent, and truly personal. This position supports our mission through enhanced patient financial services and clear communication with patients, insurance providers, and internal teams. Operating Responsibilities Responds to inbound and outbound patient calls regarding billing, insurance claims, payment arrangements, account balances, and financial assistance programs. Provides accurate information regarding patient accounts, insurance coverage, payment responsibilities, and organizational policies. Resolves patient inquiries and concerns in a timely, courteous, and professional manner. Researches and investigates account discrepancies by collaborating with internal departments as needed. Assists patients with payment plan arrangements and financial assistance applications in accordance with organizational guidelines. Documents all patient interactions accurately and thoroughly within the appropriate systems. Escalates complex account issues, patient complaints, or unresolved matters to leadership when appropriate. Maintains confidentiality of patient information and complies with HIPAA and all applicable federal, state and organizational regulations. Meets established productivity, quality, attendance, and customer service standards. Maintains current knowledge of healthcare billing, insurance regulations, payer requirements, and organizational procedures. Participates in department meetings, training programs, and process improvement initiatives. Supports departmental goals and contributes to a positive team environment. Specialized Knowledge And Skills Excellent verbal, written, and interpersonal communication skills. Strong customer service skills with the ability to demonstrate empathy and professionalism. Knowledge of health billing, insurance process, coordination of benefits, and payment collection practices preferred. Familiarity with medical terminology and revenue cycle operations is preferred. Ability to effectively manage multiple tasks in a fast-paced call center environment. Strong problem-solving, critical thinking, and conflict-resolution skills. Attention to detail with a high degree of accuracy. Proficiency with electronic medical records, billing systems, and Microsoft Office applications. Ability to work independently and as part of a team. Ability to maintain confidentiality and exercise sound judgment when handling sensitive information. Experience with athena is a plus, but not required. Education High School Diploma or GED required. Minimum one (1) year of healthcare customer service, medical billing, patient financial services, or call center experience preferred. Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law. #J-18808-Ljbffr Bookmark Medical