Claims Processor

Job Description

We are seeking a detail-oriented Claims Processor to support efficient claim handling, administrative claim workflows, and subrogation recovery support activities. This role is responsible for coordinating claim setup with adverse carriers, maintaining timely follow-up with involved parties, gathering required documentation, assisting with recovery-related tasks, and supporting the claims team with assigned processing activities. The ideal candidate is organized, responsive, and comfortable managing multiple tasks in a fast-paced claims environment.

Key Responsibilities

Claim Setup and Contact Coordination

Establish contact with claim contacts and relevant parties to:

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• Confirm liability position
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• Set up new claims
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• Confirm any reported injury, including type and extent
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Total Loss Handling

Support total loss handling by:

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• Obtaining 10-day payoffs
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• Requesting letters of guarantee (LOGs)
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• Following up on title copies
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• Confirming owners listed on title documents
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• Discussing title receipt status after payment to lienholders
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Settlement and Documentation Follow-Up

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• Follow up on settlement releases to ensure timely receipt and completion
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• Follow up on subrogation documentation from:
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• Insureds/clients
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• Claim contacts
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• Other relevant parties/vendors
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• Maintain accurate claim file documentation and update systems with relevant information
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Subrogation Recovery Support

Support subrogation recovery efforts by:

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• Tracking claims with subrogation potential
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• Gathering, organizing, and documenting recovery-related materials, including police reports, photos, estimates, invoices, proof of payment, and other supporting claim documents
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• Following up with insureds, clients, carriers, claim contacts, and vendors to obtain missing subrogation documentation
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• Assisting with preparation of subrogation packages for review by Claims Specialists or recovery staff
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• Monitoring recovery-related diary items, deadlines, and status updates
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• Updating claim systems with subrogation activity, documentation received, and recovery progress notes
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• Assisting with intercompany or carrier reimbursement follow-up as assigned
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• Escalating recovery barriers, disputed information, or incomplete documentation to the appropriate Claims Specialist
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General Claims Support

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• Complete action items assigned by Claims Specialists within established service expectations
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• Communicate professionally with internal and external stakeholders to support claim resolution
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• Assist with claim-related administrative tasks to ensure smooth workflow and timely processing
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Qualifications

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• Prior experience in claims processing, insurance operations, claims support, subrogation support, or administrative support preferred
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• Strong attention to detail and organizational skills
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• Ability to manage follow-up activities and documentation deadlines effectively
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• Strong written and verbal communication skills
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• Ability to work independently while also collaborating with Claims Specialists and broader claims teams
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• Comfortable working in claims systems and standard business applications
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• Ability to prioritize multiple tasks in a deadline-driven environment
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Preferred Skills

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• Knowledge of basic claims handling workflows and terminology
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• Experience with total loss documentation and follow-up processes
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• Familiarity with subrogation, recovery tracking, and settlement documentation
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• Ability to organize and maintain recovery-related documentation and follow-up activities
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• Customer service mindset with a professional and empathetic communication style
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Ideal Candidate

The ideal candidate is proactive, dependable, and process-driven, with the ability to keep claim activity moving by ensuring documentation, follow-ups, claim setup tasks, and subrogation support activities are completed accurately and on time.