Field Service Technician / Account Rep

Field Service TechnicianDo you enjoy working with your hands, solving problems on the go, and being out in the field instead of behind a desk? Join Shaffer Entertainment, where your skills keep the fun running and your work truly matters.As a Field Service Technician, you'll be the face of Shaffer at customer locations across the Dayton area—installing, maintaining, and servicing arcade games, ATMs, and entertainment equipment in bars, restaurants, and family entertainment centers. No two days are the same, and you'll have the independence and support to do meaningful, hands-on work.What You'll DoService, install, and repair arcade games, pool tables, dart boards, cranes, ATMs, and other amusement equipmentRespond to on-site service calls and troubleshoot mechanical and technical issuesCollect cash and customer payouts from assigned route locationsMonitor and refill cranes and ATMs to appropriate levelsSafely transport cash to designated bank locationsMaintain strong relationships with customers through reliable, professional serviceSchedule:Monday–Friday, 8:30 AM–5:00 PMOn-call rotation for weekend service needsPhysical & Technical RequirementsAbility to lift up to 75 lbsComfortable using hand tools, dollies, pallet jacks, and handcartsAbility to climb ladders (up to 12 ft) and work in tight spaces such as ceilings or atticsMechanical aptitude and basic math skillsAbility to work independently and manage your route efficientlyWhat We're Looking ForMust be 21 years or older (some locations have age-restricted access)Valid driver's license and clean Motor Vehicle RecordAbility to pass a background checkSelf-motivated, dependable, and customer-focusedWhy Shaffer Entertainment? We're not your typical entertainment company. Shaffer Entertainment is 100% employee-owned, values-driven, and built on nearly a century of trust, innovation, and people-first leadership. With five generations of leadership behind us, we believe our success comes from investing in our employees and treating them like family.When you join Shaffer, you're not just taking a job—you're becoming an owner.Benefits That MatterMedical, Dental & Vision Insurance401(k) with 4% Company Match100% Employer-Funded Employee Stock Ownership Plan (ESOP) – no cost to youCompany Vehicle & iPhonePaid time off & paid holidaysPaid volunteer timeCompany-paid Short-Term & Long-Term Disability insuranceLife insurance and financial planning resourcesShaffer Entertainment is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, welcoming environment for all employees.