Director of Mission Services

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Director of Mission Services Full Time Memphis, TN, US 9 days ago Requisition ID: 4105 Job Title Director of Mission Services Department Mission Services Team Leader VP of HR and Mission Services Status Exempt Mission Contribution Ensures that individuals and families receive those services from Goodwill, strategic partners, and other community resources consistent with the mission, identified outcomes, the team member’s plan, and which move the team member toward self‑sufficiency. Function Under the direct leadership and supervision of the VP of HR and Mission Services, is responsible for ensuring the ability of our Good Partner Coaches (GPCs), through a variety of roles, to provide individual team members, and when warranted their families, comprehensive, “single point of contact” support as a part of a seamless service delivery design. Services to the team members include life and work coaching, personal and career counseling, coordination, and advocacy with organizational and community resources, and providing case management with a goal of achieving self‑sufficiency. Specific Duties Ensures and provides open and honest communication that encourages that all team members do not place themselves, donors, or customers in harm’s way. Communicates and supports Goodwill’s drug‑free workplace, strives for and maintains a positive work environment following Goodwill’s Core Values and Guiding Principles. Understands, represents, and supports Goodwill’s zero tolerance for harassment, substance abuse, workplace violence, failure to report, medical incidents (work or non‑work related), and theft or other related offenses. Ensures, in conjunction with GPCs, that team members are provided with the opportunity to explore life options, career development and advancement, and strengthened family relationships and functioning. Provides the support needed to ensure GPCs are able to perform their job functions efficiently and effectively through clear communication and access to all necessary tools and resources both internal and external. Assist GPCs with training and resources on providing team members financial assistance with personal budgets and financial planning for their future. Assist training team in providing training to Goodwill team members when applicable. Supports and assists GPCs when applicable with timely and effective delivery of resources and supports ongoing assessment and monitoring of team member progress pertaining to the action plan and attainment of self‑sufficiency. Identifies gaps in resources, services, and supports necessary to assist team members in achieving self‑sufficiency and forwards these gaps to the VP of HR and Mission Services. Ensure all GPCs and other relevant staff maintain a strict level of confidentiality regarding team members and all participant data by adhering to all current Federal and State laws and regulations, standard codes of conduct, and HIPPA regulations as applicable. Serve as liaison for other Goodwill teams including Operations, HR, Contracts, Marketing or any other department. Ensures the complete and accurate documentation of all coaching, training, counseling, referral and case management activities via timely, thorough, and accurate case notes and data entry by GPCs. Attends team meetings, in‑service training, seminars, regular and ad hoc team meetings as assigned. Ensures that world‑class customer service is provided at all times to all customers and all organizational and community partners. Performs all other duties as assigned. Qualifications Knowledge and experience in managing and leading a successful team. Proficient in the basic and personal facilitating process while possessing strong interpersonal skills. Experience with business systems, technology, procedures. Proficiency with Microsoft Office, specifically Excel spreadsheets. Emotional intelligence: high levels of self‑awareness, maturity and self‑control. Strong relationship management and interpersonal skills including interacting with senior leaders. Excellent communication, decision making and problem‑solving skills. Ability to analyze complex situations and make recommendations. Excellent conflict resolution and negotiation skills. Ability to maintain high level of confidentiality regarding employee information. Knowledge of the characteristics, needs, and cultural, educational, socioeconomic and linguistic diversity associated with team members served within service delivery area. Knowledge of community resources including faith, social, fraternal, educational, business, and governmental entities within the assigned service delivery area. Ability to work independently and as a member of a team within the context of team‑based organization. Knowledge of and skill in life coaching, career and personal counseling, budgeting, negotiation, conflict resolution, and problem‑solving strategies, techniques, and best practices. Knowledge and skill in computer applications including electronic mail, word processing, spreadsheets, databases, and other applications as needed to complete own workload as well as training others. Possess an attitude of personal and professional continuous improvement. Training & Experience Bachelor’s degree in related field, Master’s degree in Counseling or Social Services and/or professional certification preferred. At least 5 years’ experience in leadership and management preferred. Coaching Certification from an accredited program, or five years of related experience preferably within a community‑based setting performing community organization, community resource coordination, resource brokering, career and personal counseling and courses in Theories in Counseling, Human Development, and/or Ethical Practices in Counseling. Bi‑lingual in Spanish and/or English a plus. Two plus years of Case Management experience preferred. Special Requirements Must be able to work occasional after‑hours and weekends. This position will require travel to multiple locations on a daily basis. This position is safety‑sensitive and is subject to random drug screening. This role may require access to facility keys and alarm systems. Must possess a valid driver’s license, appropriate insurance coverage and a privately owned reliable means of transportation to travel throughout Goodwill territory to visit stores and locations as necessary. #J-18808-Ljbffr