Agentic Operations Product Lead - Cigna Healthcare - Hybrid

Agile Product Owner Senior Advisor

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The Agentic Operations Product Lead is a senior individual contributor who accelerates the delivery of agentic AI solutions across high-impact pharmacy and insurance operations. This role translates complex, manual workflows into production-ready AI capabilities that improve speed, quality, and cost outcomes. Working within fast-moving agentic pod teams, you take ideas from concept to deployment and measurable valuequickly and responsibly.

Responsibilities

• Lead end-to-end execution of agentic AI solutions, owning the path from problem definition through production deployment and value realization.
• Rapidly stand up prototypes and proofs of value, progressing ideas through pilot, scale, and sustained operations.
• Translate business and operational needs into clear epics, user stories, success metrics, and delivery plans that enable fast, focused execution.
• Partner closely with engineering, AI/ML, data, and R&D teams to deliver production-ready solutions aligned to system and regulatory constraints.
• Apply working knowledge of agentic AI conceptsincluding orchestration, autonomy levels, exception handling, and human-in-the-loop patternsto guide design decisions.
• Collaborate with frontline users and operations leaders to gather feedback, refine usability, and continuously improve solution performance.
• Track performance metrics such as accuracy, throughput, quality, cost, and adoption to ensure solutions deliver expected operational value.
• Communicate progress, tradeoffs, and outcomes clearly to stakeholders while maintaining alignment with director-level strategy.

Qualifications

Required

• 5+ years of experience in product ownership, product management, or business analysis within healthcare, PBM, or operations-focused environments.
• Experience delivering complex automation, AI, or analytics solutions from concept through production.
• Strong understanding of Agile delivery models and close collaboration with engineering and data teams.
• Ability to operate effectively in fast-paced, ambiguous settings while making sound execution decisions.
• Strong analytical and communication skills, with the ability to bridge business and technical perspectives.

Preferred

• Bachelor's degree in a relevant field.
• Experience supporting agentic AI, AI/ML, workflow automation, or NLP-driven solutions.
• Familiarity with pharmacy operations, insurance workflows, or contact center environments.
• Comfort working in tiger-team or startup-style delivery models within large enterprises.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 115,600 - 192,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.