Senior Business Analyst

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long-standing philosophy, Where Each Relationship Matters®, guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers.

Rockland Trust is seeking a highly skilled and technically proficient Senior Business Analyst to join our Loan Operations team. This role is ideal for an experienced professional who brings deep expertise in business analysis, loan operations, and project management.

The successful candidate will serve as a critical liaison between business stakeholders and technical teams, ensuring loan-related systems and processes are efficient, scalable, and compliant. Additionally, this individual will serve as project lead for coordinating, testing, training and implementation of all operational system, Bot workflow alignment, and report development for Loan Operations.

This is a high-impact role for someone who thrives in a fast-paced banking environment and is passionate about solving operational problems through data and process optimization.

Key Responsibilities

• Lead cross functional project teams implementing process or system changes meeting deadlines and defined success criteria.
• Lead end-to-end analysis of loan operations processes to identify inefficiencies, gaps, and opportunities for automation and improvement.
• Gather, analyze, and translate complex business requirements into functional and technical specifications.
• Collaborate with Product, Technology, Risk, Compliance, and Operational teams to design and implement system enhancements or new solutions.
• Support change management efforts including UAT planning and execution, training, and documentation.
• Drive reporting, dashboards, and data analysis to inform decision-making and performance monitoring within Loan Operations.
• Serve as SME on loan data flows, systems integrations, and process dependencies across the loan lifecycle.
• Participate in Business Continuity Planning and Disaster Recovery exercises as needed.

Required Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, or related field; Master’s degree a plus.
• 5+ years of business analysis experience in financial services, with a strong focus on loan operations or lending systems.
• Deep understanding of banking operations and loan servicing systems. IBS and nCino experience a plus.
• Experience with Blackline software to assist Loan Operations Financial Control team.
• Hands-on experience with data analysis tools (e.g., SQL, Power BI, Alteryx, Excel) and process mapping (e.g., Visio, Lucidchart).
• Expertise working on efficiency projects involving AI and understanding workflow creation.
• Proven ability to bridge business and technical stakeholders with strong communication and documentation skills.
• Strong communication and problem-solving skills.
• Self-motivated, dependable, well organized, and able to work independently and as a team member.

Preferred Qualifications

• Working knowledge of regulatory frameworks (e.g., HMDA, CRA, BCBS 239).
• Experience with Agile project methodologies and tools (e.g., Jira, Confluence).
• Certifications such as ECBA, CBAP, CDMP, PMP, or Lean Six Sigma are highly desirable.

Benefits & Culture

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, well-being. Benefits include competitive compensation with performance-based incentive awards, health, and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award-winning wellness program, and much more!

At Rockland Trust, you’ll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay Transparency

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company’s good faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards, or stipends.

Accessibility & Accommodations

We are committed to providing reasonable accommodation to enable individuals with disabilities to perform the essential functions of their roles.