Benefit Systems Integration Admin

Job Description

Job Description

The Cason Group serves insurance professionals by delivering creative sales and service solutions that exceed expectations through Group Benefits, Individual Medical, and Financial Services.

Job Title: Benefit Systems Integration Admin
Division: Group Benefits
Location: Columbia, SC
Type : Full-Time; May be eligible for hybrid work schedule after successful completion of training
Hiring Range: $40,000 - $45,000 annual salary (commensurate with directly applicable experience)
Commitment: Two-Year Commitment to The Cason Group; One-Year Commitment to the Integration Admin role

Our Benefit Systems Team works with insurance advisors’ employer clients to custom-build benefit administration platforms. As an Integration Admin, you will help execute day-to-day integration support tasks, assist with open enrollment activities, manage routine system updates, and serve as a resource for resolving basic integration and enrollment discrepancies.

What Our Integration Admins Do:

• Support Enrollment & Eligibility Operations: Assist with group enrollment and eligibility processes for medical, ancillary, and worksite products while helping ensure information is accurate, current, and updated in internal systems. Secure online access for new team members or new groups, support group lifecycle activities, complete termination processes, and remove groups from active operational workloads once complete.

• Assist with Integration Support: Support Integration Support Specialists with the 834 open enrollment process, including obtaining account structures, completing carrier questionnaires, and entering feed progress updates into internal systems. Help process system updates and build changes for existing groups based on incoming requests.

• Communicate & Collaborate Across Teams: Respond to agents, employer groups, carriers, and internal teams within required timeframes while developing strong working relationships with advisors, group administrators, carrier EDI teams, and internal departments. Prioritize workload based on urgency and regularly communicate escalated issues to a supervisor.

• Support Implementation During High-Volume Periods: Serve as a backup to the Implementation team and provide support with implementation-related tasks during heavier volume periods.

• Continue Learning & Supporting the Team: Attend carrier seminars and trainings, provide on-the-job training for new employees when needed, and satisfactorily complete the AHIP Fundamentals A exam.

What We Are Looking For:

• Bachelor’s Degree or equivalent experience in a related field
• One-year commitment to The Cason Group
• Strong attention to detail and ability to meet deadlines
• Ability to multi-task and prioritize work based on urgency
• Strong interpersonal, oral, and written communication skills
• Ability to work well as part of a team
• Computer literacy and experience with email and database systems

Why You Should Work With Us:

• Excellent Benefits: Health, Dental, Vision, Life, and Disability insurance options
• 401K Retirement Plan with company contribution
• Paid Time Off (vacation and holidays)
• Employee Assistance Program
• Charitable Matching and Paid Community Service Time