Enterprise Operations Engineer II

Full-time

Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary
Enterprise Operations Engineer II
Overview

• This Job demands L1 Application Support, Alert handling, Monitor application health check and involvement in any Event, Incident and Problem Management Process.
• Deliver world class technical support for MasterCard applications and infrastructures, enabling growth, diversification and new business generation.
• Provide 24x7x365 support for MasterCard applications; with focus on minimizing impact to Customers and internal users.
• Monitor the application and infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes.
• Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement.
• Have you worked in a Production Support Environment?
• Do you like to triage and drive events to resolution?
• Do you like to interact with Customers, vendors, and support teams on a global scale?
Role

• Perform L1 Application Support services on a 24x7x365 basis. Alert Monitoring - Initial response & triage of alerts using SOP
• Validation of CRQ’s using Alerts or Dashboards
• Application Performance and Monitoring using Dashboards
• Problem Ticket creations & follow-ups for Alerts reductions
• Alerts/Volumetric reporting (Bi-weekly, Monthly)
• Participation in TRT/Bridge calls for Critical alert resolution
• Soft Skills & Situation Management over the phone call
• Contribution in Knowledge Management - create/update new or existing SOP
• Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
• Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.
• Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.
• Regularly perform data analysis to determine Customer’s program performance and identify areas of improvement
• Increase quality of work through streamlining of processes, reducing alert counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.
• The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests.
• This job requires working in shifts. So selected Person should be ready to work in Shifts.
All about You

• Bachelor’s Degree or equivalent work experience.
• Basic understanding of UNIX scripting
• Experience on batch scheduling & Monitoring
• Basic understanding of SQL/Oracle or any other relational database
• Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
• Effective problem and troubleshooting skills
• Knowledge of ITSM best practices
• Effective written and verbal communication skills
• Effective interpersonal skills.
Secondary skills (Good to have)

• Knowledge of Mainframe skills – JCL, OPC/CA7 (Job Scheduler)
• Alert Tools – Xmatters , Nagios , Azure Monitor , IPMON, Zabbix, Python
• Project management fundamentals, including prioritization, ownership, execution, and accountability for delivering results. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply

Vacancy posted 8 days ago

Similar jobs that could be interesting for youBased on the Enterprise Operations Engineer II in Ireland vacancy

Senior Network Production Operations Engineer
...AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power... ...build with us at Crusoe. About the Role: Crusoe Cloud Network Engineering team is actively looking for an ambitious, experienced Senior...
Suggested
Hourly pay
Full time
Work experience placement
Immediate start
Crusoe
Ireland
a month ago
Platform Engineer II
...and governments realize their greatest potential. Title and Summary Platform Engineer II Platform Engineer II, Generative AI & Copilot Platforms Overview The Enterprise Operations team is seeking a Platform Engineer II to help scale and support Mastercard's Generative...
Suggested
Full time
Worldwide
Mastercard
Ireland
a month ago
Production Engineer (Kubernetes)
...AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power... ...us at Crusoe. About This Role: At Crusoe, our Production Engineering team plays a pivotal role in ensuring the reliability and performance...
Suggested
Hourly pay
Full time
Night shift
Day shift
Crusoe
Ireland
a month ago
Staff Production Engineer
...AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power... ...us at Crusoe. About This Role: At Crusoe, our Production Engineering team plays a pivotal role in ensuring the reliability and performance...
Suggested
Hourly pay
Full time
Work experience placement
Crusoe
Ireland
a month ago
Senior Production Engineer, Core PE
...AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power... ...energy-efficient, AI-optimized cloud platform — and Production Engineering sits at the heart of that mission. As a Production Engineer...
Suggested
Hourly pay
Full time
Crusoe
Ireland
a month ago
DB2 for z/OS Systems Programmer
...join our DB2 Support Team and provide technical leadership and operational support for a large and complex DB2 for z/OS environment.... ...capabilities, and the ability to operate independently within a complex enterprise environment. In this role, You will Install,...
Work at office
Remote work
Flexible hours
NTT DATA, Inc.
Ireland
18 days ago
Senior Solution Architect
...of Role: support the delivery of a coherent architecture and technology roadmap Ensure the successful implementation of the Enterprise Architecture roadmap through the definition of a common set of design and process standards, driving the adoption of these...
Work at office
Remote work
Flexible hours
NTT DATA, Inc.
Ireland
10 days ago
Solutions Engineer (Dublin)
...infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens... ...This Role: Crusoe Cloud is seeking a Solutions Engineer to work closely with our most strategic enterprise customers deploying AI/ML workloads on Crusoe’s...
Hourly pay
Full time
Crusoe
Ireland
a month ago
Senior Cloud Support Engineer
...AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the... ...sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage...
Hourly pay
Full time
Crusoe
Ireland
a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Enterprise Operations Engineer II. Be the first to apply!