AI Technical Project Manager

Technical Project Manager

NTT DATA's Client is seeking a an experienced Technical Project Manager with strong Healthcare Payer domain expertise and experience leading AI/GenAI/Agentic AI programs. The ideal candidate will drive the successful delivery of intelligent automation and AI-powered solutions that transform member experience, provider operations, claims processing, utilization management, care management, and contact center functions.

The role requires expertise in healthcare payer business processes, AI solution delivery, cloud technologies, data platforms, and cross-functional stakeholder management. The successful candidate will collaborate with business leaders, AI architects, data scientists, engineering teams, compliance stakeholders, and vendor partners to implement scalable, secure, and compliant AI solutions.

Key Responsibilities Program & Project Leadership

• Lead end-to-end delivery of AI and Agentic AI initiatives across healthcare payer operations.
• Define project scope, roadmap, milestones, risks, dependencies, and success metrics.
• Manage multiple concurrent projects using Agile, Scrum, SAFe, or hybrid methodologies.
• Develop project plans, resource forecasts, budget tracking, and executive dashboards.
• Ensure projects are delivered on time, within budget, and meet business objectives.
• AI & Agentic Solution Delivery
• Lead implementation of AI Agents, GenAI solutions, Intelligent Virtual Assistants, and workflow automation platforms.
• Coordinate development and deployment of autonomous and semi-autonomous AI agents supporting:
• Claims Operations
• Prior Authorization
• Utilization Management
• Care Management
• Provider Services
• Member Services
• Appeals & Grievances
• Fraud, Waste & Abuse Detection
• Drive integration of LLM-powered solutions with enterprise applications and healthcare platforms.
• Define AI governance, monitoring, model evaluation, and operationalization processes.
• Technical Leadership
• Collaborate with Solution Architects, Data Scientists, AI Engineers, and Product Owners.
• Oversee system architecture reviews, AI platform integrations, and deployment planning.
• Ensure scalability, reliability, observability, and security of AI solutions.
• Facilitate technical decision-making and architecture governance discussions.
• Support cloud-native AI deployments across Azure, AWS, or GCP.
• Healthcare Payer Domain Responsibilities
• Partner with business stakeholders to identify AI use cases across payer operations.
• Translate healthcare business requirements into technical delivery plans.
• Manage projects involving:
• Claims Processing
• Enrollment & Membership
• Benefits Administration
• Provider Network Management
• Utilization Management
• Prior Authorization
• Care Management
• Risk Adjustment
• HEDIS Quality Programs
• Value-Based Care Initiatives
• Ensure solutions align with CMS, HIPAA, NCQA, and healthcare regulatory requirements.
• Data, Compliance & Governance
• Ensure compliance with healthcare privacy, security, and AI governance policies.
• Work with data governance teams to support responsible AI initiatives.
• Mitigate risks related to PHI, PII, AI bias, explainability, and model drift.
• Implement monitoring frameworks for AI effectiveness and regulatory compliance.
• Stakeholder Management
• Engage executive leadership, business sponsors, technology teams, and external vendors.
• Facilitate steering committee meetings and leadership reviews.
• Communicate project status, risks, and mitigation strategies.
• Drive organizational change management and user adoption initiatives.

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

• Bachelor's degree in Computer Science, Information Systems, Engineering, Healthcare Informatics, or related discipline.
• 8+ years of IT Project Management experience.
• 5+ years of Healthcare Payer experience.
• 3+ years managing AI, Machine Learning, GenAI, Conversational AI, or Intelligent Automation programs.
• Strong understanding of SDLC, Agile delivery, and enterprise architecture principles.
• 5+ years experience managing distributed and cross-functional teams.

Nice to Have

• Healthcare domain exposure
• FHIR / HL7 familiarity
• AWS, Azure,GCP experience
• Knowledge of model governance and explainability

About NTT DATA Services: NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success.