Security Assistant

Summary This position serves as the Security Assistant for Police Service within the San Francisco Veterans Affairs Health Care System (SFVAHCS) with a primary purpose to monitor physical security equipment and systems. Responsibilities Major duties and responsibilities include: Monitor alarms and access control systems Trace and analyze access patterns.- Program, assign, and remove user access permissions Update security and access control databases Remotely open and secure doors during routine and emergency operations. Generate required security and operational reports Assess on-scene behavior and determine when to dispatch law enforcement or other personnel. Respond to fire, access, intrusion, duress/panic, medical, psychiatric, and other emergency alarms. Respond to emergency digital paging system alerts. Monitor emergency weather alerts and transmit system-wide warnings when appropriate. Maintain radio and alarm activity logs, including dates, times, communications, and outcomes. Prepare and file completed reports based on activity records Perform and document emergency callback procedures as required Track critical information and report findings to the supervisor. Implement policies, procedures, and methods to protect information, personnel, property, facilities, operations, and materials Operate vehicle registration and visitor management programs Operate parking registration and photo identification equipment Issue and retrieve government keys and identification cards Review requests for and issue passes and identification documents Maintain accurate key inventory and accountability databases Maintain accountability records and logs for Police Officer badges issued. Conduct administrative (non-criminal) investigations into lost keys, passes, and PIV cards to assess compromised access and terminate permissions. Monitor and receive routine and emergency calls requiring police, fire, medical, or other emergency services Determine the nature and location of emergencies and prioritize events appropriately Commit police resources based on event type and make necessary notifications Coordinate follow-up communications for ongoing incidents Receive and process emergency calls while maintaining contact with law enforcement units on assignment Track and maintain the status and location of Police Officers Coordinate communications between agencies when necessary. Answer non-emergency calls for assistance Monitor and direct responses to security and life-safety communications, radio dispatches, telephone calls, and emergency circuits Receive and compile information from various sources related to police and emergency incidents Take action on intrusion, duress, and holdup alarms and direct or modify the responding personnel accordingly Coordinate with federal, state, and local law enforcement officials during emergencies Maintain orderly communication flow between the police dispatch center, agency leadership, and the workforce Operate communications and security equipment, including computers, multi-frequency radios, and multi-line telephone systems Support routine and emergency operations using a variety of communications and computer systems Perform system checks on dispatch center equipment and troubleshoot issues as they arise. Conduct equipment inventories and complete required records and logs Perform monthly alarm tests and submit operational status reports. Initiate work orders for malfunctioning circuits or equipment Enter, update, and retrieve information from various computer systems and sensitive databases Use state and National Crime Information Computer (NCIC) systems to access sensitive law enforcement data Query criminal histories, arrest warrants, driver's records, stolen property, vehicle registrations, firearms, and related information. Enter or update regional and national records/messages to assist with recovering stolen property or locating missing/endangered persons Gather and relay relevant information to law enforcement personnel in the field Use VA Police Software to research information, complete reports, logs, and vehicle registrations Compile and prepare reports on events occurring in the police control center. Generate police reports for routine, non-criminal incidents such as lost property or missing patients Process Courtesy Violations Notices (CVN) and U.S. District Court Violation Notices (USDCVN) per established policies. Complete special projects as assigned, including developing program statistics, reports, and related materials. Work Schedule: Varies, 6:00 am - 6:00 pm and 6:00 pm - 6:00 am (on a rotating schedule ) Virtual: This is not a virtual position. Position Description/PD#: Security Assistant / PD00220A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Critical Skills Incentive (CSI): Not approved Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of a Security Assistant, and that is typically in or related to the work of this position. Specialized experience includes: the use of various computer, automation systems; computer skills in terms of data entry, compiling information, preparing and submitting reports, and database maintenance and management; maintaining confidentiality of information, both electronic and print; and communication and interpersonal relation skills sufficient to appropriately and courteously relate to internal and external customers both verbally and in writing. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment OR EDUCATION: Have successfully completed (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR Applicants may also combine education and experience to qualify at the GS-05 level. Possess equivalent combinations of successfully completed post high school education and experience may be used to meet total qualification requirements. Only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Security - Knowledge of laws, regulations, and guidelines related to securing personnel, facilities, and information, including the requirements for handling, transporting, and protecting classified information and proper reporting of security incidents. Technology Application - Uses machines, tools, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format. Communications - Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions. Manages and Organizes Information - Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods. Computer Skills - Uses computers, software applications, databases, and automated systems to accomplish work. Education Have successfully completed (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Additional Information The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.