Customer Service Agent

Job Description

Job Description

DEPARTMENT : Operations

JOB TITLE : Customer Service Agent

REPORTS TO : Customer Service Supervisor

Pay: $17 an hour, with monthly bonus potential

Hours: 11am-8pm M-F, Rotating Saturdays (11am-3pm, approx. once a month, can be traded)

Training Class Start Date: 07/06/2026- Training hours 9am- 5pm

WHO WE ARE: Nuvative is a parent company that is helping businesses meet their goals through innovative technology and impactful employees. To recruit and retain top-notch talent, we consciously work to make and keep Nuvative an employer of choice. We provide our employees with a culture of kindness, fairness, learning and development, contribution, collaboration, diversity, innovative and fun.

JOB PURPOSE : As a Customer Service Agent , you will spend the majority of your day answering inbound and outbound phone calls in a professional, courteous, and efficient manner. You’ll assist customers with applications, inquiries, and concerns while delivering exceptional service and maintaining a high level of accuracy and care.

RESPONSIBILITIES

• Handle a high volume of incoming and outgoing customer calls each day.
• Provide accurate information, resolve issues, and document interactions in the customer management system.
• Interpret customer inquiries and apply appropriate internal processes to meet customer needs.
• Communicate clearly, effectively, and with empathy to ensure a positive customer experience.
• Respond to customer inquiries and complaints with a sense of urgency and professionalism.
• Prioritize and complete multiple tasks simultaneously in a fast-paced call center environment.
• Maintain composure and flexibility under pressure while upholding company standards.
• Process applications, forms, and account updates accurately during or after customer calls.
• Perform customer verifications and assist in setting up or maintaining customer accounts.
• Escalate complex or unresolved issues to management as needed.
• Maintain confidentiality and protect sensitive customer information.

QUALIFICATIONS

• High school diploma or equivalent required
• General knowledge of administrative procedures
• Ability to easily type and navigate computer applications
• Ability to sit for extended periods of time
• Ability to view a computer screen for long periods of time
• Ability to wear a headset for long periods of time
• Ability to adhere to set break schedules
• Ability to comprehend and process multiple requests independently
• Ability to reiterate requests, processes, and resolutions back to the customer
• Native Spanish and English proficiency preferred but not required

WHY WORK FOR US: At Nuvative, you’ll find an environment where our team is the core of what we do and good work is rewarded and growth is valued. Nuvative offers competitive wages to qualified individuals and the opportunity to grow professionally and personally through diverse work experiences and hands on training. The heart of our employee culture are the values that we not only preach, but also practice everyday:

• Initiative : Handling opportunities with confidence and enthusiasm.
• Persistence : Moving forward in the face of adversity.
• Teamwork : Uniting the combined effort of our organization.
• Respect : Considering the feelings of others in your action.
• Integrity : Maintaining honesty and strong principles.
• Innovation : Inspiring progress with results and ingenuity.

WHAT WE CAN OFFER YOU:

• Medical, Dental and Vision insurance.
• Flexible Spending Account- Health & Dependent Care available
• 401(k)
• Voluntary Life Insurance and AD&D
• Paid time off
• Holidays
• Paid Parental leave (after a year)
• Monthly Company Paid lunch

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position.