Application Engineer

Position Summary:

The Application Engineer at StarTek Lighting America serves as the technical link between customers, sales, engineering, and manufacturing. This role ensures StarTek LED lighting products are properly specified, applied, and supported from pre-sale through post-installation. The Application Engineer provides practical, real-world lighting solutions that balance performance, manufacturability, compliance, and customer expectations, while supporting StarTek's commitment to quality, responsiveness, and long-term customer relationships.

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Sales & Customer Technical Support

• Support StarTek sales representatives with technical product recommendations, application guidance, and project review

• Review customer specifications, drawings, and RFPs to confirm alignment with StarTek product capabilities

• Answer technical questions related to:

o LED luminaires and systems

o Drivers, optics, and mounting methods

o Dimming and basic controls

o Environmental and application limitations

• Participate in customer calls, meetings, and occasional site visits as the technical expert

Lighting Application & Design

• Recommend appropriate StarTek products based on application requirements such as:

o Light levels

o Mounting height

o Environment (industrial, commercial, indoor/outdoor)

o Thermal and electrical constraints

• Support custom and modified product applications while ensuring solutions remain manufacturable and cost-effective.

Documentation & Submittals

• Prepare and review project documentation including:

o Lighting submittals

o Product data sheets

o Technical compliance documentation

• Ensure technical accuracy and consistency with StarTek engineering standards

• Assist sales and customer service with technical clarifications during quoting and order processing

Cross-Functional Collaboration

• Work closely with:

o Product Engineering

o Manufacturing and Production

o Quality and Testing

o Customer Service

• Communicate application requirements clearly to internal teams to prevent build or field issues

• Provide feedback on recurring customer or field issues to support product improvements

Post-Sale & Field Support

• Assist with troubleshooting installation or performance issues

• Support warranty investigations by helping analyze application conditions and usage

• Coordinate with engineering and quality teams to resolve technical issues efficiently

Required Qualifications

• Bachelor's degree in Engineering (Electrical, Mechanical, or related field) or equivalent hands-on experience

• 2–5+ years of experience in LED lighting, electrical products, or technical sales support

• Strong working knowledge of:

o LED lighting systems and luminaires

o Electrical fundamentals (voltage, current, drivers)

o Lighting performance metrics (lumens, CCT, CRI, efficacy)

• Ability to interpret specifications, drawings, and photometric reports

• Strong communication skills with both technical and non-technical audiences

WORKING CONDITIONS:

• This position is primarily based in an office environment within a manufacturing facility.

• The role requires extended periods of computer use, including reviewing technical drawings, photometric reports, specifications, and email communication.

• Regular interaction with cross-functional teams including sales, engineering, manufacturing, quality, and customer service.

• Occasional time spent in production, warehouse, or testing areas for product review, troubleshooting, or collaboration.

• Exposure to typical manufacturing conditions such as noise, temperature variation, and electrical equipment may occur when on the plant floor; appropriate safety protocols and personal protective equipment (PPE) will be provided.

• Occasional travel to customer sites, project meetings, or industry events may be required. xhyhwjd

• Standard business hours with flexibility as needed to support project deadlines and customer needs.