Practice Supervisor

Practice Supervisor

Responsibilities Come and join the RMC Family! We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare. Riverside Medical Clinic is the best place to work, practice medicine, and receive care. Summary: Under the supervision of the Practice Administrator, the Practice Supervisor provides tactical leadership to maximize the effectiveness of all service delivery systems and financial performance, engages staff and cultivates a clinic culture that prioritizes patient-centric care. Coordinates the day-to-day operational aspects of the multiple clinics. Works closely with staff and providers in each unit to ensure that all fiduciary and clinic goals are met.

Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Education and/or Experience: High School Diploma or GED required. Minimum of three (3) years' experience in related field. Minimum of two (2) years supervisory experience. Working knowledge of ambulatory care operations. Certificates, Licenses and Registrations: None. Essential Functions: Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Note: (other duties may be assigned, deleted or changed at any time, at the discretion of management, formally, or informally, either verbally or in writing). 1. Assign duties and examine work for accuracy, timeliness, and conformance to department standards. 2. Orient and train new employees. Maintain and develop skill levels of current employees. Provide written and oral instruction. 3. Identify problem areas such as understaffing, customer complaints, and inefficiencies. Take corrective action as needed. 4. Model, maintain, and promote customer service skills and standards. 5. Support the established processes and systems to enhance customer service by providing coaching to staff and ensuring a safe environment for patients, staff, providers and visitors, and operates clinic in compliance with all legal and regulatory requirements impacting areas of responsibilities. 6. Assist in managing the revenue cycle and support the management of supply costs, track inventory usage, using purchasing information management systems, including maintaining staffing levels that adhere to labor standards and effectively controlling staff premium pay. 7. Coach, evaluate, and recognize staff. Initiate disciplinary action when necessary. 8. Assist in determining the workload priorities to enable timely completion of tasks while monitoring work performance and supporting with training and coaching as necessary. 9. Direct and assist staff in conflict resolution and act as an information resource. 10. Perform or assist subordinates in performing duties. 11. Maintain employee attendance records. Verify employee time sheets, and submit time sheets to payroll. 12. Responsible for all personnel related duties: counseling, interviewing, hiring, and termination, as needed. 13. Ensure all expired sample medication and/ or patient supplies are discarded upon expiration. 14. Participate in work groups teams task forces and committees to support ongoing improvement in clinic operations. 15. Other duties as assigned. Other Responsibilities: Uphold and support the philosophy, objectives, and policies of the Riverside Medical Clinic. Assume responsibility for initiating a pleasant, patient-oriented atmosphere by displaying a professional attitude through performance, appearance, and demeanor. Maintain work area in a clean and organized manner. Annually participate and complete required health screening. Adhere to Safety Program as outlined in Core Competencies and Injury, Illness and Prevention Program. Maintains professional composure and confidence during stressful situations. Maintains open communication using appropriate chain of command regarding issues. Presents neat appearance in proper attire and identification as required by the position, department and RMC policy.