Front Desk Manager

Job Description

Job Description

We are looking for an experienced and service-focused Front Desk Manager to support daily guest interactions in HHI, South Carolina. This Contract position is ideal for someone who enjoys creating a welcoming first impression while managing calls, visitor flow, and front desk operations effectively. The right candidate will balance strong communication skills with attentive customer service to ensure guests receive prompt and courteous assistance. Hospitality/ luxury experience preferred.

Responsibilities:

• Welcome visitors and create a positive arrival experience by providing friendly and detail-oriented front desk support.

• Manage incoming calls through a multi-line phone system, route inquiries to the appropriate contacts, and take accurate messages when needed.

• Offer concierge-style assistance by answering questions, sharing helpful information, and guiding guests based on their needs.

• Direct guests and visitors to the proper locations while maintaining an organized and efficient reception area.

• Respond to inbound phone inquiries promptly and handle each interaction with courtesy, patience, and attention to detail.

• Support day-to-day front desk activities to help maintain smooth communication between guests, staff, and departments

• Prior experience in a front desk, receptionist, or customer-facing support role.
• Ability to operate a multi-line phone or switchboard system with confidence and accuracy.
• Strong verbal communication skills and a welcoming, detail-oriented demeanor.
• Experience assisting guests, visitors, or callers in a service-oriented environment.
• Ability to manage multiple tasks at once while staying organized and attentive.
• Comfortable directing visitors and responding to general questions in a clear and helpful manner.