Mortgage Origination Specialist - CSR Jobs
$17 - $26 per hourNavstar
Mortgage Origination Specialist - CSR
Location:
Indianapolis, IN (46241)
Pay Rate:
$17.00 - $26.00/hr (W2)
Duration:
6-Month Contract (Potential for extension)
Shift:
8-hour shift between 7:30 AM - 6:30 PM ET
Clearance:
Ability to obtain a Public Trust Security Clearance
Role Overview
You will act as a Subject Matter Expert, providing technical guidance to the lending industry and the public regarding
FHA mortgage policies, guidelines, and procedures.
Key Responsibilities
- Expert Support: Answer calls and emails from Loan Officers, Underwriters, and lenders regarding FHA origination guidelines.
- Technical Research: Utilize a comprehensive knowledge database to provide accurate, real-time answers to complex mortgage inquiries.
- Documentation: Maintain precise records of all interactions within a centralized database.
- Compliance: Follow strict Standard Operating Procedures (SOPs) to ensure HUD mission alignment.
- Experience: Minimum 2 years of mortgage origination experience (e.g., Loan Processor, Loan Officer, Junior Underwriter, or Originator).
- Customer Service: Minimum 1 year of contact center or professional telephone customer service experience.
- Technical Skills: Proficiency in navigating multiple computer systems; typing speed of 40+ WPM .
- Education: High School Diploma or GED.
- Bilingual: Spanish/English (Verbal and Written).
- Knowledge: Prior experience specifically with FHA guidelines.
- Omnichannel: Experience managing support across phone, email, and chat.
Vacancy posted 16 hours ago
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