Mortgage Origination Specialist - CSR Jobs

Mortgage Origination Specialist - CSR

Location:
Indianapolis, IN (46241)

Pay Rate:
$17.00 - $26.00/hr (W2)

Duration:
6-Month Contract (Potential for extension)

Shift:
8-hour shift between 7:30 AM - 6:30 PM ET

Clearance:
Ability to obtain a Public Trust Security Clearance

Role Overview

You will act as a Subject Matter Expert, providing technical guidance to the lending industry and the public regarding
FHA mortgage policies, guidelines, and procedures.

Key Responsibilities

Expert Support:
Answer calls and emails from Loan Officers, Underwriters, and lenders regarding FHA origination guidelines.

Technical Research:
Utilize a comprehensive knowledge database to provide accurate, real-time answers to complex mortgage inquiries.

Documentation:
Maintain precise records of all interactions within a centralized database.

Compliance:
Follow strict Standard Operating Procedures (SOPs) to ensure HUD mission alignment.

Required Qualifications

Experience:
Minimum
2 years
of mortgage origination experience (e.g., Loan Processor, Loan Officer, Junior Underwriter, or Originator).

Customer Service:
Minimum
1 year
of contact center or professional telephone customer service experience.

Technical Skills:
Proficiency in navigating multiple computer systems; typing speed of
40+ WPM
.

Education:
High School Diploma or GED.

Preferred Skills

Bilingual:
Spanish/English (Verbal and Written).

Knowledge:
Prior experience specifically with
FHA
guidelines.

Omnichannel:
Experience managing support across phone, email, and chat.