Network Operations Engineer

Network Operations Center (NOC) Engineer

Onsite in Scottsdale, AZ | 5 days in office. Shifts: Day, Swing or Overnight; at least 1 weekend day. Client is building the future of autonomous mobility, and our robotaxis are on the road serving riders. Behind every ride is a set of critical live services and this role is the first line of defense for keeping them healthy. We are establishing a 24x7 Network Operations Center (NOC) in Scottsdale, AZ to provide continuous "eyes on glass" monitoring of the infrastructure supporting Client Robotaxi Operations.

As a NOC Engineer, you will actively monitor networks, cloud environments, databases, and authentication systems, triage alerts, and execute swift escalation procedures to keep live robotaxi operations running smoothly. You will also work directly with our SRE team to turn what you observe on shift into lasting reliability improvements.

Key Responsibilities

• Continuous Monitoring: Provide proactive, 24x7 monitoring of the critical IT services, networks, and infrastructure supporting Client Robotaxi Operations from the Scottsdale operations center.
• Incident Triage & Response: Acknowledge, investigate, and triage system alerts. Act as the primary responder for incidents impacting live services.
• Escalation Management: Follow established operational procedures and escalation pathways to route complex issues to the appropriate specialized engineering teams.
• Service Health Tracking: Monitor the real-time health of cloud environments, databases, DNS, and authentication services required for continuous operations.
• Reliability Improvement: Participate in incident retrospective calls to provide feedback and recommendations to improve system reliability and reduce future outages.
• Reporting: Document incidents thoroughly and produce shift handoff reports and service status summaries.
• Escalation Calls: Participate in escalation calls to aid in troubleshooting, resolution, and root-causing of incidents.

Required Qualifications

• Experience: 5+ years in a NOC, SOC, TechOps, or similar structured operations environment, with a strong understanding of incident management lifecycles and SLAs.
• Infrastructure Monitoring: Proven experience monitoring enterprise networks, cloud infrastructure (AWS or GCP), and critical databases.
• Core Services: Strong understanding of TCP/IP, DNS, authentication services EntraID, OpenAuth, SSL/TLS and general networking.
• Tooling: Proficiency with modern monitoring and observability platforms (e.g., Grafana, Datadog, Kentik, Logic Monitor, or similar alert management systems).
• Communication: Excellent written and verbal communication skills, with the ability to convey critical technical issues clearly during high-pressure situations.
• Availability: Willing and able to work 100% on-site in Scottsdale, AZ on an assigned shift that includes at least one weekend day (Saturday or Sunday) every week, including holiday coverage as scheduled.

Preferred Qualifications

• Experience with ticketing and incident management systems such as Incident.io, Pagerduty, Opsgenie, ServiceNow and JIRA.
• Basic scripting for operational tasks (Python, Bash).
• Linux fundamentals.
• ITIL or comparable incident/service management framework familiarity.
• CompTIA Network+ and Security+ certifications.
• Cisco Certified Network Associate (CCNA) or similar vendor-specific networking certifications (e.g., Juniper JNCIA).

To achieve true 24x7 coverage, we are staffing three shifts: Day, Swing, and Overnight. Candidates apply to the role generally; shift assignment is determined during the interview process based on business need and candidate availability. Please come prepared to discuss which shifts you can work. Every schedule includes at least one weekend day (Saturday or Sunday) each week. Holiday coverage is required as part of the 24x7 rotation.

At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.