Oracle Senior Manager-Southeast

Oracle Senior Manager

Southeast Multiple Locations Job No. 00690484

Qualifications: The Oracle CX Delivery Lead will have responsibility for managing a program or workstream within a program. The candidate should have 2-3 years of Oracle Customer Experience (CX) knowledge, worked within the CX, CRM or Digital space for 5+ years, and have 7-10 years of Project Management experience. The candidate must be client facing, able to work across functional and technical areas, familiar with off-shore delivery models, and have proven experience in leading large projects or programs.

Must Have Skills: Oracle Customer Experience (CX) – either Oracle Sales Cloud, Oracle Sales Performance Management (SPM), Oracle Customer Data Management, Oracle Service Cloud, Oracle Marketing Cloud, Oracle CPQ Cloud, or Oracle Commerce Cloud Customer Relationship Management (CRM), Customer Experience (CX), Digital Marketing, eCommerce, or User Experience

Key Responsibilities:

• Manage delivery of projects across full software delivery lifecycle (SDLC) or through Agile methods
• Manage, ensure quality, and obtain approvals of deliverables including: Project Plan, Solution Blueprint, Requirements, Design Documents, Test Scripts, Deployment Plans, Change Management Plans
• Manage Budget, Project Plans, and Change Request to ensure financial commitments and on-time delivery
• Manage, coordinate, and support kick-off meetings, workshops, quality reviews, and other cross-team activities
• Ensure quality of delivery through management of client expectations, adhering to delivery standards, and conducting detailed quality reviews
• Ability to estimate effort, create proposals, and support sales pursuits

Experience/Skills Required:

• Minimum 7+ years of experience in Project and Program Management
• Minimum 5+ years experience in Customer Relationship Management, Customer Experience
• Minimum 2+ years experience with Oracle Customer Experience (CX) Cloud products
• Strong analytical, written, and oral communication skills; process oriented. Ability to manage teams and processes globally.
• Excellent problem solving skills
• Ability to build strong relationships and serve as trusted advisor
• Ability to work in a dynamic environment. Strong Excel, Word, MS Project, and Powerpoint skills

Locations: DC - Washington, FL - Tampa, GA - Atlanta, GA - Norcross, GA - Tucker, NC - Charlotte, NC - Raleigh, SC - Charleston, VA - Alexandria, VA - Arlington