Senior Executive Assistant

Job Description:

Senior Executive Assistant


Position Summary

Acima, an Upbound Group company, is seeking a highly organized, proactive, and resourceful Senior Executive Assistant to support the Executive Vice President, Acima, and the Chief Operating Officer, Upbound. This role serves as a trusted partner to both executives, enabling organizational effectiveness through exceptional administrative, operational, and project coordination support. The ideal candidate anticipates needs before they arise, manages competing priorities with confidence, and fosters strong relationships across all levels of the organization.

In addition to executive support responsibilities, this role will help oversee the day-to-day experience of Acima's Draper office, coordinate community involvement initiatives, and support employee engagement, culture, and belonging programs that strengthen our workplace environment and company culture.

This position is based in Draper, Utah. Flexibility to periodically support Eastern Time business hours is required to accommodate executive and business needs.

Key Responsibilities

Executive Support

• Provide high-level administrative support to the EVP and COO, proactively managing priorities, schedules, and critical deliverables.

• Manage complex calendars, meeting logistics, and scheduling across multiple time zones.

• Coordinate and prepare executive briefings, presentations, reports, correspondence, and other business documents.

• Prepare meeting agendas, compile supporting materials, document key decisions and action items, and drive follow-up on executive priorities.

• Anticipate information needs and gather updates, reports, and materials from leaders and stakeholders across Acima and Upbound Group.

• Coordinate domestic travel arrangements, itineraries, and expense reporting.

• Serve as a liaison between executives and internal and external stakeholders, ensuring timely communication and follow-through.

• Assist with special projects, strategic initiatives, and operational priorities as assigned.

Additional Responsibilities

• Support office events, leadership meetings, town halls, and other business gatherings.

• Partner with facilities, IT, HR, and other support teams to ensure a seamless employee experience.

• Coordinate with the Community Affairs team to execute activities, charitable initiatives, volunteer events, and local partnerships.

• Support employee engagement, recognition, and culture-building programs by assisting in planning and executing leadership events, in-office events, and other coworker experiences as necessary.

Qualifications

• 5+ years of experience supporting senior-level executives in an Executive Assistant, Administrative Business Partner, Office Manager, or similar role.

• Experience supporting multiple executives and managing competing priorities in a fast-paced environment.

• Demonstrated ability to exercise sound judgment and maintain confidentiality with highly sensitive information.

• Exceptional organizational, planning, and time-management skills with proven ability to manage projects, coordinate events, and drive follow-up across multiple stakeholders.

• Strong written, verbal, and interpersonal communication skills, including advanced proficiency in Microsoft Office Suite, including Outlook, Teams, Word, Excel, and PowerPoint.

• Ability to work independently while maintaining a collaborative, service-oriented approach.

• Flexibility to occasionally support Eastern Time schedules to meet executive and business needs.

Preferred Qualifications

• Associate's or Bachelor's degree, or equivalent combination of education and experience.

• Experience supporting C-suite or senior executive leaders.

• Project management experience, including cross-functional coordination and event planning.

• Administrative or executive assistant professional certification (CAP, CEAP, PACE, or similar).

• Experience supporting employee engagement, culture, community affairs, or corporate social responsibility initiatives.

Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.