IT Field Engineer

Overview The IT Field Engineer (Field Services Engineer) plays a critical role in ensuring Impact Networking’s clients receive top-tier IT service, support, and implementation. The FSE works in the field, travels to local customer locations to provide onsite service, maintenance, and project execution while upholding Impact’s high standards. The FSE collaborates with internal teams to resolve technical issues, support client onboarding, and ensure seamless IT operations. This role demands both technical expertise and strong interpersonal skills to diagnose and resolve issues and deliver an exceptional customer experience. Responsibilities Engage in Business Transformation Assessments (BTA) with an emphasis on discovery, information compilation, and data gathering. This process involves onsite discovery as well as the physical review and documentation of IT assets. Support client technical activities at the client’s location (onsite). All work at the FSE level will be assigned, reviewed, and approved by the designated Field Services Manager. Implement core MIT networking, server, and computer technologies, including Windows Server, Hyper‑V, VMware, Exchange, SharePoint, firewalls, switches, BDR solutions, PowerShell, Active Directory, Group Policy, and cloud services such as Office 365, G‑Suite, and Azure. Collaborate with the Service Desk and Operations teams to develop and execute client management and maintenance plans, including monthly maintenance and documentation. Work with clients’ line‑of‑business vendors on technical requirements as needed. Document and resolve user computing issues requiring onsite remediation, ensuring customer satisfaction. Collaborate with the Technical Operations Center to resolve user issues following a structured problem‑management process. Collaborate with vendors to provide efficient field support services, including third‑party vendors, LoB application providers, and internal divisions. Timely document issues and onsite labor within Impact’s ticket system. Participate in ongoing training and attainment of manufacturer certifications. Cultivate and sustain relationships with customers and engineers to enhance the company’s reputation through outstanding customer service. Maintain relationships with vendor contacts that benefit the company. Adhere to standards for documenting customer network status and activities. Qualifications & Experience Minimum of 3 years of relevant experience in IT field services. Fundamental understanding of server administration. Experience with Windows 2012–2025 Server. Active Directory management and maintenance. DNS, DHCP, and Remote Desktop Services. Understanding of VMware, Hyper‑V, and other virtualization technologies. Storage solutions: SAN, NAS, and shared storage. Fundamental understanding of firewalls, switches, and other networking technologies. Experience with Cisco Meraki, HP, and other technologies. Backup technologies. Office 365, Azure, and other “cloud” solutions. Mobile operating systems (iOS, Android, Windows). RMM tools such as N‑Able, Kaseya, or LabTech. MSP experience preferred. Preferred: ITIL and service management experience. Preferred: Knowledge of HaloPSA platform. Strong verbal and written communication skills and a customer‑service focus. Excellent problem‑solving skills. Ability to communicate and work directly with customers to identify and resolve technical issues. Ability to take initiative. Ability to work under pressure and manage multiple priorities. Education/Certifications. Valid driver’s license and proof of insurance. Microsoft Fundamentals certification. Certifications such as CompTIA Network+, A+, Security+, ITF+. Microsoft 365 Certified: Fundamentals. Compensation The typical base salary for this role is $60,000–$75,000. Actual compensation packages are based on several factors that are unique to each candidate, including skillset, experience, training, licensure, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process. Benefits 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards. Valuable time off with up to 20 days of PTO, 7 paid sick days, 12+ paid holidays, and paid parental leave. Development and growth opportunities with ongoing training and continued education reimbursement. 401(k) & retirement plans with complimentary financial advisory services. Comprehensive health, disability, life, dental, and vision plans. Work Authorization & Immigration Sponsorship Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a “U.S. Person,” as defined by law, or otherwise be eligible to obtain any required government authorizations. #J-18808-Ljbffr Impact-Networking,-LLC