Supervisor

Supervisor

Cando Rail & Terminals is North America's leading provider of specialized rail operating services and terminal infrastructure that allow industrial shippers to optimize their supply chains and connect to Class I railways by leveraging Cando's operating capabilities and network of owned multi-purpose rail terminals. The company provides a wide range of rail services including industrial switching, material handling, terminal & transload services, short line operations, railcar staging, train assembly, and related services.

The Operations Supervisor is responsible for providing a safe, customer oriented, cost-effective response to our customers' industrial switching needs. The Operations Supervisor coordinates the safety initiatives, workflow processes and procedures, people management, and daily operational needs on the sites.

Role & Responsibilities

Safety

• Perform Safety Management System activities such as Employee Efficiency Testing, Loss Prevention Observations, Incident Reporting.
• Implement changes as a result of site and employee performance audits in a timely manner and follow-up to ensure effectiveness of changes.
• Respond to incidents, lead and implement and recommend solutions / corrective actions as a result of incidents.
• Works with employees on a daily basis to ensure that all Cando's safety policies are strictly adhered to with a focus on operational practices, identifying potential hurdles, targeting inconsistencies and aligning the services of the operations to meet customer needs.
• Design/implement work systems and procedures for operational effectiveness.
• Be a leader in safe work practices; responsible for the mentoring of employees in all aspects of safe railway operations.

Management, Administration, & Planning

• Ensure service aligns with vision, mission, goals and the needs of the customer.
• Implement plans for managing growth and delivering on goals and objectives.
• Supervises contractors on site and ensure they have the understanding, skills, training, and resources to achieve objectives.
• Lead activities related to division initiatives; deliver initiatives around company programs and policies.
• Identify new business leads; implement start up plans for new business.
• Assists with invoicing and purchasing for sites and ensure accurate tracking of key consumables.
• Monitor locomotive and equipment procurement and maintenance programs.

Leadership, & Employee Development

• Work with site supervisors to improve operational practices, identify hurdles, target inconsistencies and align services.
• Promotes harmonious employee relations while guiding and coaching supervisors; build and maintain healthy customer relationships at the site level.
• Prepares and implements employee development plans; ensures all employees have adequate training to contribute fully to the project.
• Supervises site staffing including participating in interviews, onboarding new employees, managing schedules and absenteeism, performing payroll activities, coordinating training, and conducting performance evaluations.
• Work with local Class 1 providers to resolve day to day issues.

Skills, Knowledge, & Abilities

• Communicates effectively both orally and in writing with people of all backgrounds, levels of comprehension including managers, employees, customers, and the public.
• Demonstrates initiative to work with others to foster a respectful workplace; creates a work environment that is open to maintaining positive relationships.
• Considerable knowledge of modern principles, practices, and techniques in motivating employees and building successful working teams.
• Ability to measure and report financial metrics and align with department budgets. General understanding of the principles of efficient service delivery.
• Demonstrates innovation and responsibility in the decision-making process.
• Ability to implement best practices in skill development, training, and service delivery which will be sustainable.
• Proficient in a Microsoft Word, Excel, and Outlook with the skill to adapt easily to other software systems.
• Ability to perform rail switching as a ground person and/or locomotive operator if necessary.
• Ability to obtain and maintain GCOR certification, FRA standards, a valid state driver's license, safety critical medical status, and meet all safety and customer requirements.

Education & Experience

• Experience managing railway personnel in a customer focused environment.
• Experience in managing for efficiency and effectiveness to bring about change in a fast-paced environment.
• Minimum two (2) years in a leadership position preferably in the rail switching and/or industrial environment.
• One (1) year experience working with Safety Management Systems in an industrial environment.
• One (1) year experience developing and managing capital and operating budgets.

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