Security Officer

Security Officer

Ensures a safe, secure, and welcoming environment for patients, visitors, and staff. Provides core security functions such as patrolling facilities, providing customer service, responding to emergencies, controlling access, and documenting incidents. Maintain a visible presence, supports clinical teams during challenging situations, and follows established protocols, escalating complex or high-risk incidents as needed. Promotes a safe and healing environment through professionalism, service excellence, and adherence to organizational values and policies.

Primary Responsibilities

· Maintains a visible security presence and conducts continuous interior and exterior patrols to identify safety hazards, suspicious activity, security breaches, and environmental risks, promptly reporting or correcting deficiencies.

· Responds rapidly to emergency and crisis situations, including combative individuals, elopements, medical emergencies, behavioral health crises, trauma activations, and helicopter/ambulance arrivals, following direction from senior personnel and using approved de-escalation techniques.

· Supports clinical teams during high-risk patient encounters, assisting with safe patient restraint or control only when directed, ensuring all actions preserve patient dignity, safety, and regulatory compliance.

· Enforces safety and security policies, ensuring safe and appropriate behavior by patients, visitors, and staff, documenting violations, and escalating concerns to Security leadership as needed.

· Operates access control points and screening equipment, including weapon detection systems, ensuring secure ingress/egress, monitoring restricted or high-risk areas, and identifying unauthorized access attempts.

· Provides exceptional customer service and guest relations, offering directions, escorting patients, visitors, and staff, resolving routine service challenges, and representing the Security Department with professionalism and compassion.

· Use two-way radios and communication systems effectively, providing clear status updates, coordinating assistance, and maintaining adherence to radio etiquette and chain-of-command protocols.

· Conducts basic fact-finding for incidents, interviewing involved parties professionally and documenting accurate, objective, and timely information for reports, shift logs, safety violations, and morgue-related entries.

· Assists with morgue handling responsibilities, including respectful and policy-compliant transport of deceased patients and proper logging of placements and releases.

· Ensures security technology, alarms, and access points are functioning, immediately reporting malfunctions, damage, or hazards that impact safety.

· Adheres to post orders with consistent situational awareness, remaining at assigned posts unless properly relieved and maintaining a high standard of professional conduct.

· Escalate complex, unsafe, or high-risk situations to supervisors, exercising only limited independent decision-making appropriate for an entry-level role.

· Comply with all departmental policies, regulatory requirements, safety expectations, and values, ensuring ethical conduct and adherence to organizational standards.

· Perform all other duties as assigned.

Work Experience

Education & Experience - Required

· High School Diploma or equivalent (GED)

· Completion of an approved de-escalation course on crisis intervention required within 90 days from starting in position.

Education & Experience - Preferred

· Heart Saver, CPR, Stop the Bleed and/or Narcan training

· Hospital or healthcare experience

Knowledge, Skills, & Abilities

· Basic knowledge of safety protocols, security principles, and emergency response concepts.

· Strong customer service and interpersonal skills with the ability to communicate professionally with patients, visitors, and staff.

· Ability to recognize escalating behaviors and apply basic de-escalation techniques.

· Ability to document incidents accurately with clear, objective information.

· Basic proficiency in using radios, metal detectors, and access control points.

· Ability to follow direction, adhere to post orders, and operate within established procedures.

· Ability to remain calm, courteous, and professional in stressful situations.

· Ability to patrol, respond quickly to calls, and assist in patient handling as trained.