Sr. Manager, Logistics Americas (US-Mexico Cross-Border)

Sr. Manager, Logistics Americas (US–Mexico Cross-Border) Department: Operations Employment Type: Full Time Location: US-California-San Jose Compensation: $125,300 - $172,300 / year Description This position is ideal for senior logistics and transportation professionals to join the Americas Logistics organization as Sr. Manager, Logistics Americas, owning the planning and execution of regional transportation within the Order-to-Delivery flow. The role is accountable for service excellence, cost efficiency, safety, and compliance across a complex, multi-leg parcel and hub-and-spoke network (DHL, UPS, FedEx, and regional partners). This role has significant responsibility for U.S.–Mexico cross-border transportation and customs complexity , including support for Mexico maquiladora / IMMEX manufacturing environments , close coordination with customs brokers, and partnership with Trade Compliance to ensure compliant, uninterrupted flow across highly regulated borders. Partnering closely with Customer Care, Warehousing, Finance, Trade Compliance, Procurement, and IT, this role acts as business owner for the Transportation Management System (TMS) and plays a critical role in ensuring compliant, on‑time delivery to customers in a regulated medical‑device environment. The position is a key contributor to regional cost‑to‑serve performance, service reliability, and logistics risk management. Role expectations Transportation & Network Execution Own end‑to‑end transportation planning and execution from collection through Proof of Delivery (POD), including first mile, linehaul, cross‑dock, and last mile. Govern routing guides, pickup cut‑offs, service tiers, multi‑leg pathing, and contingency routing across the AMERICAS network. Lead returns logistics and first‑attempt delivery improvement initiatives in collaboration with carriers and Customer Care. Drive root‑cause analysis and corrective action (CAPA) for delays, damages, missed deliveries, and no‑shows at customer level. Own transportation execution for cross‑border flows between the U.S. and Mexico, including coordination across carriers, brokers, customs clearance, and manufacturing sites. Manage transport complexity supporting maquiladora manufacturing operations, including cross‑border lead times, customs cut‑offs, and risk mitigation. People & Partner Leadership Build, lead, and develop high‑performing transportation teams across internal resources and 3PL partners. Establish clear accountability through tiered governance (daily exception huddles, weekly operational reviews, quarterly performance reviews). Coach teams and partners on safety, claims prevention, service recovery, and compliant documentation. Partner closely with the Americas Customs Manager (direct report) and Trade Compliance to align transportation execution with customs strategies, escalation management, and regulatory requirements. Tools & Technology (TMS Ownership) Act as business owner for the Transportation Management System and related multi‑carrier and labeling tools. Own the TMS roadmap, business requirements, UAT, release readiness, and adoption in close partnership with IT and Global Process Owners. Ensure robust SAP/S4 and WMS integrations supporting a single source of truth for milestones, labels, rates, customs data, and POD. Develop transport analytics and BI, including lane‑level KPIs, exception dashboards, and CO₂ reporting. Cost & Budget Management Own the regional transportation budget (approx. USD 170M) and deliver cost‑to‑serve outcomes. Optimize cost per case and cost per shipment by country, lane, and leg while protecting service performance. Lead monthly cost reviews, forecasts (YTD/YTG), and variance analysis with Finance and carriers. Provide tender inputs to Sourcing, govern rates and surcharges, and oversee freight audit and pay. Drive a structured savings portfolio across network design, service tiering, consolidation, and packaging optimization. Service, Quality & Compliance Deliver regional On‑Time Delivery (OTD), manage lead‑time performance (CCA to POD), and improve first‑attempt delivery success. Lead monthly carrier QBRs covering service, exceptions, claims, POD capture, and recovery actions. Ensure carrier compliance with EHS, legal, and safety requirements for road and air transport. Enforce transport packaging and handling standards to prevent product damage in a medical‑device context. Customs, Trade & Risk Management Provide complete and accurate transportation data and documentation to enable compliant export and import processes. Support broker instructions, duty and tax visibility, and POD/IE599 availability for VAT recovery. Maintain pre‑clearance readiness and actively manage customs holds and escalations. Own the transportation risk register and business continuity plans for critical lanes, including capacity disruptions and peak readiness. Drive sustainability initiatives to reduce CO₂ per shipment through mode optimization and network design. Demonstrated oversight of Mexico maquiladora / maquila / IMMEX programs, including transportation implications and broker coordination. Hands‑on experience managing U.S. Customs and Border Protection (CBP) environments, including inspections, holds, escalations, and corrective actions. Lead transportation readiness for highly complex cross‑border manufacturing regimes, ensuring alignment across logistics, customs, manufacturing, and compliance. Act as senior escalation point for cross‑border disruptions, including customs delays, documentation gaps, and capacity constraints. KPIs (Owned or Co‑Owned) On‑Time Delivery % (regional, carrier, lane) Lead Time (CCA → POD) and transit reliability First‑Attempt Delivery Success % / Doctor No‑Show Rate Cost per Case, Cost per Shipment/Leg, Freight Audit Recovery Claims and Damage Rate; Returns Rate POD Capture Rate; Exception Rate (missed scans, address issues) CO₂ per shipment or per case What we're looking for Bachelor’s degree in Supply Chain, Logistics, Operations, or related field; Master’s preferred. 10+ years of transportation or parcel logistics experience with regional or multi‑country and U.S.–Mexico cross‑border scope. Proven leadership of carrier management and regional teams. Demonstrated budget ownership of USD 25M+. Proven experience operating in complex Mexico maquiladora / IMMEX environments. Direct exposure to CBP‑regulated import/export operations in a high‑volume or high‑complexity setting. Experience leading logistics operations in large, scaled, multi‑site organizations with significant shipment volume and regulatory complexity (not small or early‑stage companies). Systems & Tools Hands‑on TMS product ownership experience. Strong knowledge of SAP/S4 integration and parcel labeling/manifesting solutions. Deep understanding and proven ability to deploy AI within areas of responsibility. Compliance & Trade Deep, hands‑on understanding of customs processes, including broker management, maquiladora operations, CBP requirements, and cross‑border manufacturing flows between the U.S. and Mexico. AI & Digital Capability (Mandatory) Deep understanding and proven ability to deploy AI and advanced analytics within areas of responsibility to improve service, cost, and decision‑making. Complementary Skills Advanced analytical and financial acumen; strong cost‑to‑serve mindset. Network design and optimization capability in parcel and multi‑leg environments. Stakeholder management across Logistics, Trade Compliance, Finance, IT, and Procurement. Experience with TMS platforms such as Transporeon, ShipERP, or equivalent. Strong presentation, executive communication, and change‑management skills. Bilingual, Spanish & English preferred. Pay Transparency If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically. For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost‑of‑living adjustment may be added to base pay for higher cost areas in the U.S. Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience. General Description of All Benefits We are pleased to provide a general description of the benefits Align offers to full‑time employees in this position. Family Benefits Medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment. Back‑up Child/Elder Care and access to a caregiving concierge. Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans. Breast Milk Delivery and Lactation Support Services. Employee Assistance Program. Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan. Employee Benefits Short‑term and long‑term disability insurance in accordance with those plans. Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans. Flexible Spending Accounts– Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre‑tax commuter benefit plan. 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after‑tax options. Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible). Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay‑period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non‑exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure. Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours. 11 Company‑designated paid holidays throughout the year. If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law. Non‑exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long‑term care, auto, home and pet insurance are available for purchase. Additional Benefits To the extent applicable state or local law offers more generous benefits, Align complies with any such law. #J-18808-Ljbffr