Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Join the Austin Fitzpatrick State Farm Team – Customer Service & Insurance Support Role

At Austin Fitzpatrick State Farm , we pride ourselves on delivering outstanding service and insurance solutions to our valued customers. We are seeking a motivated and personable individual to join our team in a vital customer service role with growth potential.

About the Role:
As a key member of our agency, you will be the welcoming face and voice for customers, assisting them with their needs and introducing them to valuable insurance products, including life insurance and other coverage options. Your ability to engage customers and identify opportunities to enhance their protection through upselling will be an important part of your role.

Responsibilities:

• Greet customers warmly in person and over the phone, directing them to the right team members.
• Assist customers by providing information about insurance products & services.
• Identify opportunities/upsell to recommend additional insurance coverage, such as life insurance, to meet customer needs.
• Manage incoming inquiries and maintain accurate customer records.
• Support the team with administrative tasks and special projects as needed.
• Provide exceptional customer service and follow up to ensure customer satisfaction.

Qualifications:

• Property and Casualty Insurance Licensing before your start date, you do not need to be licensed before applying. (We will help you with the process of getting licensed)
• Previous experience in a customer service role preferred.
• Strong communication and interpersonal skills.
• Highly organized with the ability to multitask efficiently.
• Comfortable having conversations about insurance products and service options.

What We Offer:

• Competitive compensation with a $30,000 base salary guaranteed plus commission .
• Retirement benefits to help you plan for your future.
• We cover some costs for required insurance licensing.
• Flexibility with occasionally working from home when needed.
• A supportive and inclusive team environment focused on growth and success.

If you’re ready to join a respected agency where you can grow your skills, make meaningful connections, and build a rewarding career, we want to hear from you. Apply today and become part of the Austin Fitzpatrick State Farm family!
Compensation: $40,000.00 - $70,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Fayetteville, NC and help customers with their insurance and financial services needs, including: 

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning