Systems Administrator

Support Systems. Solve Problems. Make an Impact. Locknet Managed I T is seeking a motivated and service-oriented Systems Administrator I to support our clients and internal users by ensuring reliable, secure, and efficient computer operations. This role is ideal for someone early in their IT career who enjoys problem-solving, helping others, and building foundational technical skills in a fast-paced, client-focused environment In this position, you’ll be on the front lines of IT support - responding to help requests, troubleshooting technical issues, and delivering solutions using modern diagnostic and remote management tools. You’ll play a critical role in keeping our clients productive and confident in their technology What You’ll DoProvide first-level technical support by receiving, prioritizing, documenting, and resolving end-user help requests via phone, email, and ticketing syste msBuild rapport with users, gather problem details, and deliver friendly, professional servi ceTroubleshoot issues using diagnostic utilities, knowledge bases, and documented process esPerform remote-based solutions including software installs, upgrades, system configuration, backups, and preventative maintenan ceEscalate issues as needed while maintaining clear documentation through resoluti onTest and verify fixes to ensure issues are fully resolv edComplete post-resolution follow-ups to ensure user satisfacti onIdentify trends in support issues and contribute to preventative solutions, help sheets, and FA QsParticipate in an after-hours on-call rotation as schedul edPerform other duties as assign ed What We’re Looking ForCollege diploma in Computer Science or a related fiel d, or two years of equivalent hands-on IT experie nceExperience supporting Microsoft desktop and server operating systems and Microsoft Off iceStrong customer service mindset with excellent verbal and written communication ski llsAbility to troubleshoot hardware and software issues across PCs, printers, laptops, and serv ersWorking knowledge of diagnostic and help desk to olsStrong documentation, organizational, and time management ski llsHighly motivated, detail-oriented, and eager to le arnAbility to prioritize tasks effectively in a fast-paced environm entComfortable working both independently and as part of a collaborative t eam Preferred (not requir ed):University degree in Computer Sci enceIndustry certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA, MCSE Why Join Locknet Manage d IT?Competitive compens ding:401(k) with 50% company match (up to your firs t 8%)Medical, dental, vision, and life insu ranceCompany-paid short- and long-term disab ilityPaid time off, paid holidays, parental leave, and family care daysSupportive, team-oriented environment with opportunities to grow your IT c areerExposure to diverse technologies and regulated, security-focused client environ ments About Locknet Mana ged ITLocknet Managed IT, an EO Johnson company, is a premier managed security and IT partner serving organizations across Minnesota, Wisconsin, Iowa, and Illinois. Built for leaders who carry risk, Locknet specializes in supporting regulated and high-stakes environments where security, compliance, uptime, and accountability are cri tical. For more than 20 years, Locknet has helped banking, healthcare, and construction and engineering organizations reduce IT risk, eliminate blind spots, and replace internal complexity with shared ownership and proactive expertise. Locknet delivers integrated managed IT, cybersecurity, cloud services, compliance support, and end-user solutions designed to stand up to audits, incidents, and growth. Audited to UCS/SOC 2 Type II standards and examined by the FFIEC, Locknet is trusted by clients and regulators alike for its consistency, responsiveness, and partnership-driven approach. Locknet exists to provide clarity, confidence, and peace of mind when failure is not an option. Learn more at dit.com. Equal Employment Op portunityLocknet Managed IT is committed to equal employment opportunity for all applicants and employees without regard to race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable law. We support both the letter and the spirit of this co mmitment. Ready to grow your IT career and make a re al impact?Apply today at agedit.com and join a team that values service, security, and continuous learning. #J-18808-Ljbffr