Residential Project Consultant

Residential Project Consultant

We are now hiring for a Residential Project Consultant to meet with homeowners at scheduled appointments throughout the Kansas City area, with a daily commute to our office in Johnson County, KS. This position requires you to drive a company vehicle and is designed for someone who enjoys working with people, learning a specialized trade, and helping homeowners make informed decisions about meaningful projects in their homes.

This is an in-home residential sales position with company-provided appointmentsno cold calling, door knocking, or purchasing your own leads. Since Full Service Chimney is a locally owned and well-established company, customers contact us for help evaluating, repairing, restoring, or improving their fireplace or chimney system.

You'll combine technical knowledge with professional in-home consultations to inspect systems, explain findings, develop solutions, present proposals, and help homeowners confidently decide how they would like to move forward. Internally, we call our Sales Consultants "Concierges" because their role extends beyond presenting a proposalthey guide homeowners through the entire decision-making process.

Most days are spent meeting with homeowners at scheduled appointments throughout the Kansas City area. Most appointments begin with a paid inspection or evaluation requested by the homeowner.

You will inspect fireplace and chimney systems, photograph and document conditions, discuss what the homeowner is hoping to accomplish, and explain the options available when repairs or improvements are needed.

Projects can range from routine service and smaller repairs to significant fireplace renovations, chimney and fireplace restoration, liner systems, masonry projects, and other substantial home improvements.

The goal is to become knowledgeable enough to help homeowners understand:

• The type of system they currently have
• What condition it is in
• What needs attention
• What options are available
• The differences between those options
• What solution makes the most sense for their home

You'll then prepare and present those options and help the homeowner determine how they would like to move forward.

Previous fireplace or chimney experience is neither required nor expected. Every new Consultant begins with approximately two weeks of hands-on technical training at our facility. Training includes exposure to:

• Fireplace and chimney construction
• Masonry and chimney repairs
• Chimney liners
• Crowns and waterproofing systems
• Flashing and exterior components
• Fireplace installations
• Scaffolding and jobsite setup
• Tools, equipment, and safety
• The repair methods our crews perform in the field

We believe someone representing our work should understand how the work is actually performed. Following initial training, you will work alongside our Sales Manager as an assistant. You'll participate in real customer appointments, periodically assist our repair/install division, continue technical and inspection training, and study toward industry certification.

As your knowledge and confidence develop, you'll gradually take responsibility for more of the appointment until you're prepared to manage consultations independently.

This role tends to be a good fit for someone who:

• Holds themselves accountable
• Presents themselves professionally
• Enjoys meeting and talking with new people
• Communicates clearly and confidently
• Asks good questions and actively listens
• Can explain complicated subjects simply
• Enjoys learning how products and systems work
• Is organized and detail-oriented
• Is comfortable discussing larger home improvement projects
• Takes ownership of their work and performance
• Responds well to coaching and feedback
• Is motivated by personal growth
• Wants a career with both independence and responsibility

You should be equally comfortable having a conversation at a kitchen table, inspecting a fireplace, reviewing photographs on a tablet, and discussing the different ways a homeowner could approach a project.

Sales experience is helpful but not required. Relevant backgrounds may include:

• Residential remodeling
• Custom cabinetry or kitchen and bath design
• Windows and doors
• HVAC or other residential services
• Flooring or countertops
• New-home or construction-related sales
• Interior or exterior home improvement
• Other professional customer-facing roles

We're interested in people who can build trust, learn technical information, and communicate clearly and professionally to help guide customers through decisions. Strong candidates are career-minded individuals and may come from either a sales background or a technical/customer-service background.