Principal Product Manager - Commercial Platforms

Principal Product Manager - Commercial Platforms Job Category: Gbl Information Tech Requisition Number: PRINC003563 Full-Time Hybrid Locations 1 location: California - San Marcos 1940 Diamond Street San Marcos, CA 92078, USA Hunter Industries is seeking a Principal Product Manager – Commercial Platforms to lead the strategy, performance, and evolution of key business capabilities supporting customer engagement, commercial operations, and revenue-generating business processes. This role owns the technology capabilities supporting Commercial Platform domains including Customer Relationship Management (CRM), Configure-Price-Quote (CPQ), Customer Service, B2B Commerce, Order Management, Customer Portals, and related Quote-to-Cash and Order-to-Cash capabilities, ensuring technology solutions are aligned to business priorities, integrated across domains, and delivering measurable value. This role operates at the intersection of business and technology, partnering with stakeholders across the organization to translate strategic objectives into scalable, high-impact capabilities and ensure systems function cohesively end-to-end. The Principal Product Manager serves as the primary technology partner for commercial business capabilities, driving platform strategy, roadmap execution, and value realization across customer-facing and revenue-enabling processes. Demonstrates behavior that is consistent with the company’s values of Customer Satisfaction, Innovation, Family, and Social Responsibility. *This position follows a hybrid schedule, with employees working onsite at our San Marcos campus three days per week, with Wednesdays being a required in-office day. Candidates must reside in the San Diego area or be willing to relocate. What You Will Do: Own the end-to-end product for Commercial Platform capabilities, including defining vision, roadmap, priorities, and business outcomes aligned to enterprise strategy. Partner with business leaders to translate commercial objectives, customer experience goals, and operational needs into technology-enabled capabilities and product roadmaps. Drive prioritization and trade-off decisions across competing initiatives to ensure alignment with enterprise goals, customer needs, and value delivery. Ensure commercial platforms and customer-facing processes operate as cohesive, integrated solutions across Sales, Customer Service, Marketing, Finance, Supply Chain, and Manufacturing functions. Collaborate with IT, engineering, architecture, and delivery teams to deliver scalable, sustainable solutions. Monitor performance of Commercial Platform capabilities and drive measurable improvements in customer experience, sales effectiveness, operational efficiency, data visibility, and decision-making. Coordinate across business domains to maintain end-to-end process integrity throughout Lead-to-Opportunity, Opportunity-to-Quote, Quote-to-Cash, and Order-to-Cash business processes. Support major transformation initiatives, including ERP implementations, CRM transformations, commerce platform modernization efforts, and customer experience initiatives, ensuring alignment to business objectives. Define and manage product backlogs, enhancements, release priorities, and capability roadmaps based on business value and organizational priorities. Communicate product health, roadmap progress, risks, dependencies, and value realization outcomes to business and IT leadership. Drive continuous improvement by identifying opportunities for automation, optimization, process standardization, and digital enablement across Commercial Platforms. Education/Training Required and Preferred: Bachelor’s degree in Business, Information Systems, Engineering, Marketing, Supply Chain, Finance, or related field required, or a combination of education and relevant work experience. Advanced degree preferred. Experience Required and Preferred: 10+ years of progressive experience in product management, enterprise applications, commercial operations, customer experience platforms, or business transformation roles. Experience supporting or leading Salesforce CRM, Oracle CPQ, Oracle Commerce, Customer Service platforms, Fusion ERP, or related enterprise platform initiatives. Experience supporting large-scale digital transformation, enterprise modernization, or platform implementation programs preferred. What You Bring: Strong stakeholder engagement and collaboration skills across business and IT teams. Strong understanding of commercial business processes including Lead-to-Opportunity, Opportunity-to-Quote, Quote-to-Cash, Order-to-Cash, Customer Service, and Customer Experience processes. Ability to think end-to-end across business domains and understand cross-functional impacts of decisions. Experience supporting or leading large-scale ERP, CRM, CPQ, Commerce, Customer Service, or digital transformation initiatives. Experience working with enterprise SaaS platforms, with the ability to evaluate configuration versus customization trade-offs. Proven ability to prioritize work, make trade-offs, and drive decisions in complex environments. Ability to translate business strategy into scalable technology-enabled capabilities and solutions. Ability to operate effectively in a dynamic environment, balancing strategic thinking with execution. Strong analytical and problem-solving skills with a focus on delivering measurable business outcomes. Strong understanding of customer experience principles and the role technology plays in driving customer satisfaction, loyalty, and revenue growth. Ability to define and measure success through business, operational, customer, and adoption metrics. Excellent communication skills with the ability to convey complex concepts to technical and non-technical audiences. Demonstrated ability to lead through ambiguity and drive alignment across diverse stakeholders. What We Offer: Amazing corporate culture - we walk the walk when it comes to our values! Beautiful 20 acre park-like campus with creek and walking trails On-site wellness center with personal training, fitness classes and massage FUN company events! Company donation matching and volunteer rewards Career development opportunities and profit sharing bonus The salary for this opportunity ranges from $140,000 - $165,000. The company complies with all federal/local/state regulations in regard to pay. The above represents the expected salary range for this job requisition. Compensation offered to the successful candidate will be determined by qualifications, prior experience, other job-related factors, and geographic location. Hunter Industries and its Family of Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender, gender identity or expression, military and veteran status, national origin, race, religion, sexual orientation, or any other applicable legally protected status or characteristic. #J-18808-Ljbffr