Workplace Operations & Facilities Lead

At Compass our mission is to help everyone find their place in the world. Founded in 2012 were revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As the Workplace Operations & Facilities Lead you will be a critical backbone for our office environmentsensuring operational excellence and high-level support for our local teams and agents. You will oversee complexfacilities issues manage vendor relationships and streamline the internal resources that allow our employees andcustomers to thrive. You are a process-oriented leader who excels at managing budgets logistics and propertymanagement communications to maintain a world-class workspace.

At Compass International Holdings You Will:

• Resolve vendor repair and maintenance facilities issues.
• Communicate directly with Property Managers and Landlords to facilitate necessary landlord-responsibility property repairs as needed.
• Manage various utility accounts and conduct quarterly reporting.
• Lead Keycard Inventory Management and provide comprehensive security support including camera data and access control systems management.
• Oversee copier/postage fleet lease services including invoicing end of lease obligations expense reporting and resolving high-level escalations.
• Provide invoice compliance through supporting purchase order creation and credit card reconciliation.
• Support maintenance of vendor data including fixed expenses and vendor contracts
• Approve punchout orders exceeding company approval threshold
• Collaborate with cross-functional and regional partners through onboarding new office leaders by conducting meet-and-greets establishing partnership workflows with National Workplace Operations training regional leaders on workplace processes and resources.
• Facilitate vendor onboarding process in partnership with Accounts Payable and provide support with billing vendor disputes.
• Support vendor sourcing to ensure high-quality service and cost-effective office operations.
• Managing and maintaining up to date essential Workplace Operations resources.
• Maintain oversight and organization of documentation regarding regional nuances (including ordering approvals & tracking) and team coverage docs.
• Maintain internal team resources such as meetings notes macros training materials and team SOPs.

What Were Looking For:

• Proven experience in workplace operations facilities management or a high-level hospitality/operations role.
• Strong problem-solving and analytical skills allowing you to adapt and formulate solutions quickly for facilities issues.
• Meticulous attention to detail and highly organized especially regarding data and vendor management
• Exceptional verbal and written communication skills for partnering with regional leaders and external property managers.
• Experience working with enterprise technology and systems (such as Zendesk Salesforce or Confluence) is a plus.
• A passion for creating community and a world-class experience for our internal customers.
• Ability to work in the office during standard operating hours and lift up to 25 lbs as needed for facilities tasks
• Must be willing to travel 25%-30% of the time
• This role is 100% onsite

This role is 100% based out of Miami (Southern FL)

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash equity or commissions). Plus paid vacation holidays sick time parental leave and recharge leave; medical tele-health dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work be your authentic self.

At Compass we believe that everyone deserves to find their place in the world a place where they feel like they belong where they can be their authentic selves where they can thrive. Our collaborative energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity equity inclusion growth and mobility. As an equal opportunity employer we offer competitive compensation packages robust benefits and professional growth opportunities aimed at helping to improve our employees lives and careers.