Field Experience Representative - Cleveland, OH

Job Description

THE BACKGROUND

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Clove was founded to create a better shoe for those on the front lines of healthcare. Inspired by watching his wife struggle to find the right footwear for her demanding job, Clove's founder set out with the team to make a shoe that is liquid-repellent, easy to clean, slips on and off, and stays comfortable through long days (and nights) in the hospital.

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Clove is excited to be building a product and brand that is unique in the healthcare space. Don't just take our word for it. You can read more about us in TIME Magazine, Fast Company, and Forbes. More recently, Clove has been extending its reach beyond healthcare through new channels and product lines.

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THE ROLE

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Reporting to the VP of Wholesale, the Field Experience Representative will act as Clove's on-the-ground connection to its wholesale partners. This person will routinely visit accounts across the Midwest, with a focus on the Cleveland, OH area, to strengthen product knowledge among retail partners, elevate and guide in-store merchandising, and help drive brand visibility and sell-through.

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Key responsibilities include educating retail staff on product and positioning, supporting hospital shows and local events, and engaging directly with consumers as a Clove brand ambassador.

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This individual will also monitor account-level trends, communicate process changes to retailers on Clove's behalf, and provide ongoing service and support to their account base. They will work cross-functionally with Sales, Success, and Operations, serving as the in-person point of contact once a customer is converted within their region. Success in this role requires organization, proactive communication, and comfort engaging with customers to build lasting relationships.

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THE RESPONSIBILITIES

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• Travel up to 80% to visit accounts across the region, supporting hospital pop-up events, staff education, merchandising, and brand awareness.
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• Develop and maintain productive, professional relationships with peers, leadership, sales representatives, and retail store staff.
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• Plan efficient weekly schedules in coordination with the internal Clove team and sales representatives in the territory.
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• Support accounts in promoting new products through demos, trials, and in-store programs to drive conversion.
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• Provide structured weekly reports and recaps of account visits to leadership.
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• Support the Sales and Marketing teams with product launches, in-store merchandising, and creative grassroots programs.
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• Educate retail staff on upcoming product lines and styles while in the field, in alignment with the Success and Sales merchandising roadmap.
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• Represent Clove at primarily local (and select national) events and tradeshows, including setup, breakdown, on-site selling, distribution of collateral, consumer engagement, and product fitting.
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• Participate in ongoing training sessions with internal teams to stay current on brand updates, product launches, and operational changes.
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• Research and qualify new account leads during remote workdays, preparing well-vetted prospects for handoff to Sales.
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THE QUALIFICATIONS

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• Bachelor's degree preferred
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• Experience in sales, marketing, and/or retail
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• Familiarity with footwear products and merchandising
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• Experience working at in-person events or activations
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• Proficiency in Microsoft Office and Google Workspace
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• Valid driver's license with a clean driving record
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• Highly motivated with a hardworking attitude and strong interpersonal skills
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• Strong organizational skills, including managing a calendar, contacts, and an annual territory budget strategically
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• Works well independently and as part of a team
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• Excellent communication and presentation skills
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• Ability to lift up to 50 lbs and stand for long periods of time
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• Able and willing to work weekends, extended hours, and occasional Sundays for events as needed
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THE DETAILS

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• Full-time role; 40 hours per week
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• Tuesday through Saturday schedule
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• Required to live in the Cleveland, OH area
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• Competitive base salary with incentive bonus opportunities
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• Monthly phone stipend provided
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• Medical, dental, and vision insurance, plus perks
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• Mileage reimbursement; travel expenses fully covered
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