Patient Service Representative | Full-Time

Job Description

Job Description

Wills Eye Hospital is hiring a  Patient Service Representative in Philadelphia, PA . In this role, you’ll greet patients courteously, register patients for their appointments efficiently and accurately, make appropriate follow up appointments and enter the patients' charges accurately. This is a Full-Time 40 hours per week opportunity for someone who wants to provide an ideal patient experience while also looking to grow their skillset in a healthcare environment.  

Why Join Wills Eye 

At Wills Eye Hospital, you’ll be part of a nationally recognized leader in ophthalmology and vision care. We are known for clinical excellence, innovation, and patient-centered care. 

We offer: 

• Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance, paid time off, and employer assistance programs (EAPs) 

• Opportunities for training, certification, and career growth 

• A collaborative, mission-driven clinical environment 

• Access to advanced technology and specialized care teams 

In this role, you’ll support patients, providers, and clinical teams while helping deliver high-quality ophthalmic care. You’ll manage the administrative and operational workflow of patient registration, insurance verification, appointment coordination, and communication with both patients and clinical staff, ensuring accuracy, efficiency, and contribute to a positive patient experience. 

You’ll be successful if you enjoy working in a fast-paced clinical environment, have strong attention to detail, and value patient interaction. 

Key Responsibilities 

• Ensures that all patients are greeted in a friendly and professional manner. 

• Ensures that all patients are registered in a timely manner with the appropriate demographic information and insurance information entered into NextGen practice management system. 

• Ensures that the patient's insurance has been verified and any necessary referrals and/or authorizations are obtained prior to being seen. Alert manager to any problems with a patient's coverage and jointly decide if the patient must pay for services or reschedule their appointment. Registrar will always take into consideration the medical urgency of a patient's condition when making this determination. 

• Ensures that the resident and staff attending have signed the charts prior to entering any charges. 

• Makes appropriate appointments for the patient by carefully reviewing the physician's instructions on when and where to follow-up. When there is confusion, seek out a physician or manager for clarification. 

• Communicates with patients if there is a long wait expected and continue to give patients updates as to the expected wait times. 

• Communicate with the technicians as necessary to service a patient's needs. 

What You Bring 

You may be a strong fit for this role if you are detail-oriented, patient-focused, and comfortable in a clinical setting. You enjoy working as part of a team, communicating clearly, and supporting both patients and providers. 

Minimum Qualifications 

• High school diploma or equivalent required. 

• Two (2) years of experience in health care required. 

• Exceptional customer service practices required. 

• The ability to verbally communicate information to staff and patients in a professional customer focused manner required. 

• Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces. 

Preferred Qualifications 

• Proficient with ICD-9 codes, CPT coding, medical terminology and HIPAA regulations preferred. 

We know great candidates do not always meet every preferred qualification. If this role interests you and you believe you could be successful in it, we encourage you to apply. You may be a fit for other roles across our organization. 

About Wills Eye Hospital 

Wills Eye Hospital is a world-renowned leader in ophthalmology, ranked among the top eye hospitals in the nation by U.S. News & World Report. Established in 1832, Wills Eye is one of the oldest and most respected eye care institutions in the world. 

Each year, our team provides specialized care to more than 250,000 patients, ranging from routine eye conditions to complex, sight-threatening diseases. Through advanced surgical capabilities, innovative research, and a commitment to clinical excellence, we continue to shape the future of vision care. 

Ready to take the next step? Apply today for our Patient Service Representative opportunity in Philadelphia, PA.

Recruitment Process Safety: Official recruitment communications from Wills Eye will only come from an authorized @willseye.org email address. Wills Eye will never ask for payment, banking information, Social Security numbers, or other sensitive personal information during the early stages of recruitment, and we do not extend offers without a formal interview process. If you receive a suspicious message or offer, please do not click links, open attachments, or share personal information. Please note Wills Eye does not offer remote positions.