Zaxby's Restaurant Director

Restaurant Director – Zaxby’s

Hungry for a Great Career?

At Zaxby’s, we’re more than a restaurant. We’re a team committed to serving great food, creating memorable guest experiences and developing exceptional leaders.

Hudson Restaurant Group is hiring Restaurant Directors to lead shifts and take ownership of one of four critical areas of the restaurant:

• Hospitality
• Quality
• Training
• Drive-Thru

Your specific area will be determined based on your experience, strengths and the restaurant’s leadership needs. This is a hands-on leadership position for someone who can develop team members, maintain high standards and take ownership of results.

Benefits

• 100% off meals while working, 25% employee meal discount while not working
• Medical, dental and vision insurance
• 401(k) retirement plan
• Performance-based bonus eligibility
• Flexible scheduling
• Leadership training and development
• Opportunities for advancement
• A fast-paced, team-oriented workplace

Benefit eligibility and availability may depend on employment status, tenure and applicable plan terms.

Qualifications

• Must be at least 18 years old
• Previous restaurant or leadership experience preferred
• Ability to lead shifts, coach team members and hold others accountable
• Strong communication, organization and problem-solving skills
• Willingness to work hands-on in all areas of the restaurant
• Dependable, energetic and committed to working as part of a team
• Ability to work a flexible schedule, including evenings, weekends and holidays as needed
• Ability to complete all required Zaxby’s training

What You’ll Do

Every Restaurant Director is expected to:

• Lead restaurant shifts and support daily operations
• Coach team members and hold the team accountable to established standards
• Provide friendly, enthusiastic service to every guest
• Maintain high standards for food quality, cleanliness, accuracy and speed
• Help recruit, onboard, train and retain team members
• Complete assigned daily, weekly and monthly operating responsibilities
• Monitor performance in your area and develop plans to improve results
• Communicate staffing, equipment and operational needs to restaurant leadership
• Maintain a clean, safe and organized restaurant
• Support other areas of the restaurant when needed
• Set a positive example by demonstrating urgency, teamwork and professionalism

Director Areas

Hospitality Director

The Hospitality Director owns the guest experience and front-of-house standards.

• Coach the team on friendly, attentive and accurate service
• Ensure guests are promptly greeted, assisted and thanked
• Monitor guest feedback and help resolve concerns
• Maintain dining room, restroom and exterior cleanliness
• Reinforce suggestive selling, order accuracy and brand standards
• Create a culture in which every guest feels welcomed and appreciated

Quality Director

The Quality Director owns food quality, food safety and back-of-house execution.

• Ensure all food is prepared according to Zaxby’s recipes and quality standards
• Monitor food safety, holding times, temperatures and sanitation procedures
• Coach the kitchen team on proper preparation and station execution
• Help manage inventory, food costs, waste and product variance
• Maintain clean, safe and organized kitchen and storage areas
• Ensure equipment and maintenance concerns are promptly reported

Training Director

The Training Director owns team-member onboarding, training and development.

• Coordinate onboarding and initial training for new team members
• Ensure training plans and required certifications are completed
• Coach trainers and verify that training is effective and consistent
• Support the rollout of new products, promotions and procedures
• Identify skill gaps and coordinate additional training
• Help develop team members for future leadership opportunities

Drive-Thru Director

The Drive-Thru Director owns drive-thru speed, accuracy and hospitality.

• Lead drive-thru execution during peak business periods
• Coach team members on speed, accuracy, communication and friendliness
• Monitor drive-thru performance and implement improvement plans
• Ensure positions are properly deployed and the team is prepared for volume
• Maintain drive-thru equipment, organization and readiness
• Create a fast, accurate and welcoming experience for every drive-thru guest

Grow With Us

Hudson Restaurant Group believes great restaurants are built by great leaders. Our Restaurant Director positions provide an opportunity to take ownership of an important part of the business, strengthen your leadership skills and prepare for future advancement.

If you care about people, take pride in your work and are ready to lead, apply today.

Hudson Restaurant Group is an equal opportunity employer. We consider applicants without regard to legally protected characteristics.

Zaxby’s is a fast-casual chicken brand with 1,000+ locations, a dominant Southeastern presence, and a highly loyal customer base built around wings, fingers, and bold flavors.