Premium Hospitality Experience Program

Job Opportunity at Player 15 Group

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.

We are seeking experienced and motivated individuals to join our team. In this part-time role, you will support all facets of guest services for our new premium hospitality experience program, while playing a key role in broader department initiatives.

Your Role on the Team

• Deliver exceptional hospitality and white-glove guest service during ticketed events at Mortgage Matchup Center
• Welcome and guide premium guests in various areas of the arena
• Scan tickets and distribute credentials for premium spaces
• Escort guests throughout clubs, suites, and premium seating locations
• Assist with VIP events and guest experiences
• Learn and execute premium operational standards
• Work collaboratively with other departments of Security, F&B, Marketing, Ticket Sales, Global Partnerships, and Premium Experience teams
• Participate in leadership development training classes
• Present a final capstone project at the conclusion of the program

Your Skills and Experience

• Current junior or senior students pursuing a bachelor's degree in hospitality, tourism, sports business, event management or related field OR recent graduates (within two years)
• Previous experience in premium hospitality, concierge services, guest relations, hotel operations, theme parks or related fields preferred
• Passion for hospitality and delivering exceptional guest experiences.
• Exceptional interpersonal and customer service skills
• Strong communication skills with the ability to engage confidently with diverse clientele at any time
• Ability to thrive in a fast-paced environment while maintaining attention to detail and situational awareness
• Excellent situational awareness, problem-solving, and conflict-resolution skills
• Professional demeanor with the ability to maintain confidentiality and exercise discretion at all times
• Availability to work evenings, weekends, and holidays during the NBA season (October May)

The Team & Experience

We believe great organizations are built by great people. That's why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an "I'll do it" mentality in support of the team and our fans.

From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following:

• Competitive medical, dental, vision, life, and disability coverage options
• Paid vacation, sick time, volunteer time, and company holidays
• 401(k) plan with Player 15 Group match
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks, and more
• Team swag throughout the year plus employee discounts at our Team Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
• Access to amenities, including:
• Full fitness center with locker rooms and showers
• Indoor/outdoor basketball courts
• Pickleball court
• Golf simulator and putting green
• On-site cafeteria and collaborative gathering spaces

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.