Team Lead

Position Information Position Name: Team Lead Reports to: Client Technology Manager Location / Type: Stamford, CT – Full‑Time, Exempt Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. Atlas Technica offers a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Responsibilities Supervise a team of Junior System Engineers and Interns Act as an escalation point for technical and non‑technical issues Approve PTO and manage time entry for the team Provide mentoring, coaching, and training, including managing feedback and job performance Conduct an end‑of‑year performance review for the team Manage ticket queues, time entries, and project coordination within the team Develop documentation and processes to better support service delivery to our customers Assist with client escalations when required Participate in on‑call escalation rotations Attend and participate in client meetings Participate in organizational initiatives to improve functions, process, and technology for Atlas Technica and clients Requirements At least 2 years of people management and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration) End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting Strong verbal and written communication skills Support of a primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD, Teams) Systems Administration: Knowledge of Microsoft Windows Server platforms, Active Directory, Group Policy; familiarity with Citrix XenApp is a plus Support of Sophos or similar product for endpoint threat management Basic understanding of virtualization platforms such as VMware or Hyper‑V Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, routing, switching, and firewalls Experience working in an MSP environment Desirable Qualities Financial industry experience, including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ Significant experience in an MSP environment, particularly utilizing the ConnectWise suite Exposure to or ability to support workloads in Azure or AWS Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch Experience with Citrix XenApp or similar products Experience with cybersecurity solutions such as Carbon Black, Cylance, CrowdStrike, Cyberhat Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint More than basic understanding of storage and virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper‑V, XenServer Equal Opportunity Statement Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr