Part Time Agent Services Representative

Join to apply for the Part Time Agent Services Representative role at Americo Financial Life and Annuity Join to apply for the Part Time Agent Services Representative role at Americo Financial Life and Annuity Get AI-powered advice on this job and more exclusive features. Job Summary Americo is seeking a part-time Agent Service Representative to join our team. This position provides a single contact point for Agents/IMO’s who have questions or need assistance in facilitating business processes related to Product Knowledge, System Support, Licensing and Contracting, Commissions, Agent Debt, New Business or Underwriting. Contact Center Associates will facilitate tasks and communication across departments to ensure that agent’s needs and expected service levels are being met. Agent Services Representative Job Summary Americo is seeking a part-time Agent Service Representative to join our team. This position provides a single contact point for Agents/IMO’s who have questions or need assistance in facilitating business processes related to Product Knowledge, System Support, Licensing and Contracting, Commissions, Agent Debt, New Business or Underwriting. Contact Center Associates will facilitate tasks and communication across departments to ensure that agent’s needs and expected service levels are being met. Key Responsibilities Assisting Agents/Independent Marketing Organizations with phone inquiries and the facilitation of items related to Licensing, New Business and Commissions/Debt. Assisting Agents/ Independent Marketing Organizations with email requests for information or assistance. Facilitating tasks/communication across departments to ensure the agents needs and expected service level commitments are being met. Provide sales assistance including product and system information, running illustrations, placing orders and completing applications. Make proactive calls to new/existing agents to persuade them to sell Americo. Knowledge, Skills And Abilities Full knowledge of insurance contracts and insurance philosophy Excellent written and verbal communication with a strong desire to interact with others via phone. Typing speed of 35 wpm. Ability to quickly document files and move to next item. Detail oriented with a strong sense of urgency. Able to build rapport while facilitating speedy resolution. Courteous and patient; positive attitude even when situation is unpleasant. Strong customer service focus. Ability to operate in a high energy, ever changing environment with minimal assistance and direction. Excellent phone voice, grammar and a strong desire to help people. Ability to work well with others at various levels within the organization. Independent problem solving abilities. Desire and ability to take ownership of situation and resolve problems. Looking for both bilingual and non bilingual candidates Seniority level Seniority level Entry level Employment type Employment type Part-time Job function Job function Other Referrals increase your chances of interviewing at Americo Financial Life and Annuity by 2x Get notified about new Service Representative jobs in Kansas City, MO . Remote Insurance Customer Service Representative (Unlicensed) Kansas City, KS $66,000.00-$99,000.00 3 weeks ago Kansas City, MO $66,000.00-$99,000.00 3 weeks ago Remote Mortgage Customer Service Representative Remote Insurance Customer Service Representative (Unlicensed) Outside Sales Account Manager - Industrial Component Service and Repair WAH Mortgage Customer Service Representative Kansas City, KS $90,000.00-$105,000.00 7 months ago Kansas City, MO $90,000.00-$105,000.00 7 months ago Business Development Representative with MSP Experience / 100% Remote Field Service Technician - Power Services Overland Park, KS $67,000.00-$80,000.00 5 days ago Managing Director | Engagement Quality Review - National Attest Office (Remote) Kansas City, MO $240,000.00-$350,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Americo Financial Life and Annuity